Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Process guy to Admin
What do you like best about the product?
Coming from a business process side of the company and transitioning to an admin was very easy to do. The ease of learning how to be an admin was not as complicated as I thought it would be. Yes there are learning curves based off of how our business works but easily doable
What do you dislike about the product?
The speed sometimes is an issue, waiting for pages to load or results to pop up on a report can be annoying at times.
What problems is the product solving and how is that benefiting you?
Everything used to be in spreadsheets or in emails which is horrible business practice!
Consoles are awesome
What do you like best about the product?
Consoles within Sevice Cloud really help our end users to focus on relevant information. Tabs allow flexibility of toggling between cases or other content in Salesforce on one screen.
What do you dislike about the product?
Having to manually close tabs individually. Would love an option to close all non- saved tabs.
What problems is the product solving and how is that benefiting you?
Individual cases. Especially shared use cases with dynamic forms.
Service First
What do you like best about the product?
Great platform to begin a service journey
What do you dislike about the product?
Nothing springs to mind - our implementation is going well
What problems is the product solving and how is that benefiting you?
Better UI and features over legacy systems
Service cloud is the hero
What do you like best about the product?
All the features around agent productivity
What do you dislike about the product?
Most of the features are best in service cloud
What problems is the product solving and how is that benefiting you?
It improves the agent productivity
Salesforce Service Cloud: A Game-Changer for Customer Support
What do you like best about the product?
the new agentic and Einstein chatbot features are amazing and would definitely love to build on that.
What do you dislike about the product?
omnichannel routing experience is still buggy and doesnt work so seamlessly. service cloud for slack still missing lot of features.
What problems is the product solving and how is that benefiting you?
Automation and adding AI client service agents are really a great problem solved for us
Service Cloud - Eliminate silos to help customers
What do you like best about the product?
Case management is key
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
What do you dislike about the product?
Ui can be a bit better for our agent team
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
What problems is the product solving and how is that benefiting you?
Better customer service
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Service Cloud for us
What do you like best about the product?
What I like best is ease of case management
What do you dislike about the product?
Sometimes, configuration becomes complex
What problems is the product solving and how is that benefiting you?
Omnichannel saves time in routing cases
Perfect to CX
What do you like best about the product?
It is a perfect solution to keep the clients
What do you dislike about the product?
Nothing! That solution has allwe need to CX
What problems is the product solving and how is that benefiting you?
To improve the journey attempt client
Service Cloud for our Veterans
What do you like best about the product?
It has many great features that is very efficient and useful for medical professional end users to service VA patients from digitally reviewing there medical records to the soft phone feature to speak with the patients.
What do you dislike about the product?
It can be a challenge from the many features to determine and narrow down what it would be best.
What problems is the product solving and how is that benefiting you?
It has combined a legacy system with many other integrations and the scaling seems unlimited to grow.
Salesforce service cloud review
What do you like best about the product?
Effective troubleshooting related to the products
What do you dislike about the product?
Currently does not have a 360 view of the customers
What problems is the product solving and how is that benefiting you?
Troubleshooting. Customer Relationship management.
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