Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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How Service Cloud help us increasing Client Trust
What do you like best about the product?
Low maintenance implementation and very intuitive for users
What do you dislike about the product?
Probably implementation time if scope changes
What problems is the product solving and how is that benefiting you?
We had legacy systems that causes us to lose client trust, we had several downtimes and was leading us to have a bad NPS
Case Management
What do you like best about the product?
Easy for my company to place necessary orders after sales process has been completed
What do you dislike about the product?
I dislike that it takes a while to get my organization set up
What problems is the product solving and how is that benefiting you?
Case and ticket management
Salesforce Service Cloud improving customer interactions
What do you like best about the product?
The fact you can use all 360 view of the customer to address specific needs.
What do you dislike about the product?
If you have many Customer Service agents, you end up having to own many licenses.
What problems is the product solving and how is that benefiting you?
Improving the interactions with the customer and making it easier for customer service agents to address customer needs.
PL app dev
What do you like best about the product?
The chatbot feature helps us automate self help.
What do you dislike about the product?
That for harnessing new features there are license costs
What problems is the product solving and how is that benefiting you?
Data cloud not integrated
Salesforce Service Cloud
What do you like best about the product?
It's core contribution is to add to a 360 customer view by capturing customer service and claim interactions.
What do you dislike about the product?
Slow adoption by the customer service teams.
What problems is the product solving and how is that benefiting you?
Helps to sequence, structure and build a history for interactions.
Amazong
What do you like best about the product?
The tecnology is amazing! Helps my organization to keep data save
What do you dislike about the product?
I dont have sugestions to improove. It work well
What problems is the product solving and how is that benefiting you?
Organization of data
Customer Service with Salesforce Service cloud
What do you like best about the product?
Agent experience, process automation, call routing and service cloud voice features
What do you dislike about the product?
Cloud telephony integration and issues on user experience side
What problems is the product solving and how is that benefiting you?
Helping my clients leverage the power of Service Cloud with features like ServiceGPT to improve their agents productivity ants experience
Amazing service cloud
What do you like best about the product?
The UI facilitates a lot the work with the customers. Easy to use and configure.
What do you dislike about the product?
It is expens8ve, so dont all the comoanies have thw facklities to acces this nice feature
What problems is the product solving and how is that benefiting you?
It is making easuer the case managment. There are thousonds of cases to solve evryday and serv8ce cloud facilitates
Amazing and easy to use
What do you like best about the product?
Salesforce Service Cloud stands out for its comprehensive and integrated approach to customer service. What I particularly like is its ability to unify customer interactions across various channels into a single view, which helps service agents resolve issues more efficiently. The platform's advanced features, such as AI-powered chatbots, automation, and robust analytics, further enhance its effectiveness in improving customer experiences and optimizing service operations.
What do you dislike about the product?
It's sometimes difficult to configure as per use.
What problems is the product solving and how is that benefiting you?
Salesforce has brought together our whole contact center in one place which is great.
architect
What do you like best about the product?
Service Console, Chatbots, omnichannel, knowledge integration
What do you dislike about the product?
The updates in Service Cloud are fewer compared to the updates in Sales Cloud in every release
What problems is the product solving and how is that benefiting you?
Streamlines our customer support process. Helps alleviate the problems using chatbots
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