Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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External reviews are not included in the AWS star rating for the product.
Best way to manage incidents
What do you like best about the product?
Ease of incident management and sharing SOPs via knowledge
What do you dislike about the product?
Nothing I can think of right now. Maybe the cost
What problems is the product solving and how is that benefiting you?
Solving use issues
Love service cloud
What do you like best about the product?
I was able tie my sales marketing and service all together in line platform. This allows us to better service our clients from when the are originally brought on and maintained.
What do you dislike about the product?
I believe you need to think before you implement. We took the approach to take a step back and think about where we are and where we're going. If you don't do that, you can get into trouble down the line.
What problems is the product solving and how is that benefiting you?
We were able to allow our service team members to see everything all in one place. From the time a client calls in, to screen pops of next best actions.
Handles our needs
What do you like best about the product?
Key strengths include customization options, AI-driven insights via Einstein Analytics, and mobile access. However, it can be complex to set up for beginners, and its pricing might be high for smaller companies. Overall, it’s an excellent choice for mid to large enterprises looking for a comprehensive sales solution.
What do you dislike about the product?
Complexity and steep learning curve. While it offers a wide range of features and customization options, new users or smaller businesses may find it challenging to set up and fully utilize without dedicated training or hiring specialized administrators.
What problems is the product solving and how is that benefiting you?
Customer analytics
It’s difficult to transfer data from sales to service
What do you like best about the product?
When you get the analytics to work it does help you
What do you dislike about the product?
Problem transferring and accessing data for reporting puy
What problems is the product solving and how is that benefiting you?
It's helping us with our fundraising models
Transformation and structure
What do you like best about the product?
It has given us the ability to structure and execute fast response to the customers and their inquiries
What do you dislike about the product?
Not much it really works for us. But we have been struggling a little with the knowledge base.
What problems is the product solving and how is that benefiting you?
We route all inquiries and Netbank messages into service cloud and service cloud helps us to quickly give responses to the customers
It helps my team streamline our sales process so much by integrating service and sales
What do you like best about the product?
The integration with the Salesforce ecosystem saves a lot of time
What do you dislike about the product?
Platform requires a lot of customization to properly provide value
What problems is the product solving and how is that benefiting you?
Connecting existing client opportunities for upsell
Service excellence is customer success
What do you like best about the product?
Enables Seamless case mgmt with customer 360
What do you dislike about the product?
Public sector specific templates are lacking
What problems is the product solving and how is that benefiting you?
Feedback mgmt and case mgmt
Good platform for integration with other systems
What do you like best about the product?
Easy workflow, integration and user friendly
What do you dislike about the product?
Connecting to inbuilt systems. Workflow integration is challenging
What problems is the product solving and how is that benefiting you?
Customer calls complaints handling
Best Service Product
What do you like best about the product?
I like that service cloud is on the salesforce platform and is so easy to use. The customability is unlike any other service product I have used.
What do you dislike about the product?
I wish that more features were free, it's frustrating to get excited about a new feature and find out it's a paid addon.
What problems is the product solving and how is that benefiting you?
We used to use ServiceNow for sales support, but it was hard to customize or report on the data on a way that was useful to understanding where issues were so we could plan to get ahead of them. Service Cloud is east to customize and the reporting it offers is allowing us to know where we need to improve on process and where we need to offer better training.
Data driver service operation review
What do you like best about the product?
Easy integration and one stop solution for agents
What do you dislike about the product?
Integration with Agentforce not by default
What problems is the product solving and how is that benefiting you?
Provides customized digital services
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