Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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External reviews are not included in the AWS star rating for the product.
Great platform that’s ever evolving for customer experience
What do you like best about the product?
Ability to customise it to business process
Great multi channel features for service agents to interact with customers
Ability to do more deflection with knowledge
Now also use of AI agents to help customers fast plus the ai features that increase productivity
Great multi channel features for service agents to interact with customers
Ability to do more deflection with knowledge
Now also use of AI agents to help customers fast plus the ai features that increase productivity
What do you dislike about the product?
It does need a good partner to set it up well and make use of all the features.
You can accidentally over customise it to your needs and need to guard against it
You can accidentally over customise it to your needs and need to guard against it
What problems is the product solving and how is that benefiting you?
Multi channel messaging
Case deflection with knowledge
AI to also deflect and keep humans on high value
Full view of the customer data and previous cases
Case deflection with knowledge
AI to also deflect and keep humans on high value
Full view of the customer data and previous cases
Service Cloud Review
What do you like best about the product?
Customer 360
Case Management
Omni-Channel Support
AI-Powered Tools & Knowledge Management
Data
Case Management
Omni-Channel Support
AI-Powered Tools & Knowledge Management
Data
What do you dislike about the product?
Complexity in Setup and Customization, Certain Limitations
Learning Curve
Time-Consuming Maintenance
Learning Curve
Time-Consuming Maintenance
What problems is the product solving and how is that benefiting you?
Productivity Increase
Case Routing and assignment through omni-channel
Knowledge management
Case Routing and assignment through omni-channel
Knowledge management
Good experience with service cloud
What do you like best about the product?
Case management
Agent experience
Automated case assignment
Agent experience
Automated case assignment
What do you dislike about the product?
User interface and experience
Reporting
Reporting
What problems is the product solving and how is that benefiting you?
Case management
Best CRM
What do you like best about the product?
The way you can customize to your specific needs
What do you dislike about the product?
The cost, but worth it. Try to engage your users to get the most from it!
What problems is the product solving and how is that benefiting you?
Follow up with prospects and clients
All my servicing needs
What do you like best about the product?
I really like how chatbot and knowledge have evolved.
What do you dislike about the product?
I don't have any specific dislikes of the SFSC feature.
What problems is the product solving and how is that benefiting you?
It handles all of our servicing needs.
Connecting Cuatomers and Experience
What do you like best about the product?
I like so much the way tahat can connect the customer experience
What do you dislike about the product?
I don't have things that don't like me. So you are great
What problems is the product solving and how is that benefiting you?
Customer experience
Service cloud has been great
What do you like best about the product?
Our team is able to track and help users with their issues in a fast and efficient manner
What do you dislike about the product?
We don't have licenses for all users and they can't access
What problems is the product solving and how is that benefiting you?
Having to use inbox for service having separate platforms for SOP
Service cloud from sfdc
What do you like best about the product?
The service console is giving a good user interface for technical team
What do you dislike about the product?
The email to cade was a little bit complex to set up
What problems is the product solving and how is that benefiting you?
Direct contact with te customer
Service cloud
What do you like best about the product?
Very helpful with service cloud and easy access. Able to get 90% of use cases covered out of the box
What do you dislike about the product?
Nothing can think of may be latency with high data volumes
What problems is the product solving and how is that benefiting you?
We use it for customer service , case management and help desk. We are currently implementing knowledge management
Helps us track external customer issues and internal issues
What do you like best about the product?
Flexibility of solution for multiple departments
What do you dislike about the product?
Limits on omni to pass out cases, sms, and voice
What problems is the product solving and how is that benefiting you?
Issue tracking
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