Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Clouds is leveraging the customer 360
What do you like best about the product?
Service Cloud allows customer service to leverage sales cloud data and allows to help customers in a much more efficient way.
What do you dislike about the product?
Master data is key, if customer master data is not mainted properly, you cannot leverage service cloud to the fullest.
What problems is the product solving and how is that benefiting you?
Questiongs on oroducts, marketing collateral, orders and invoices
Use case - call center
What do you like best about the product?
Service console, with the main customer data, treatment, and indicators for operation management
What do you dislike about the product?
There is no native integration with Nice, a telephony platform.
What problems is the product solving and how is that benefiting you?
Call center management
Very simple to use
What do you like best about the product?
Served as a communication platform with the patient
What do you dislike about the product?
Nothing to complain about. Met expectations.
What problems is the product solving and how is that benefiting you?
Communication with patient
It’s a breeze
What do you like best about the product?
I have all the details I need in one place. It is the best
What do you dislike about the product?
Nothing really. It is all good about service cloud
What problems is the product solving and how is that benefiting you?
It solves all my difficulties working with customers day today
Next level of customer service
What do you like best about the product?
Structured customer service and visibility of customer interactions and time to resolve
What do you dislike about the product?
Nothing to mention that I dislike at this moment
What problems is the product solving and how is that benefiting you?
Automation in customer service to handle and close cases automatically
Love the product!
What do you like best about the product?
It's ease of use has made all the difference with my workload. I would recommend anyone use this platform. I love it !
What do you dislike about the product?
Sometimes support can be hit or miss as well as customer service.
What problems is the product solving and how is that benefiting you?
Lead management. Improving SLA's.
Service simplified
What do you like best about the product?
The vast toolkit available for service to customers
What do you dislike about the product?
Legacy tools are not yet deprecated or needs enhancements
What problems is the product solving and how is that benefiting you?
Case handling and SMS
Service cloud for healthcare
What do you like best about the product?
Service Cloud enables seamless customer interactions across multiple channels (email, phone, chat, social media, and web portals), providing a unified view of customer conversations and allowing agents to respond promptly, enhancing customer experience and agent productivity.Highly recommended for SMB's.
What do you dislike about the product?
Steep Learning Curve: Service Cloud can be overwhelming for new users, requiring extensive training and onboarding.
Integration Issues: Integrating Service Cloud with other systems or third-party apps can be challenging even now
Integration Issues: Integrating Service Cloud with other systems or third-party apps can be challenging even now
What problems is the product solving and how is that benefiting you?
Real-time analytics track customer satisfaction and senti
Excellent toop for managing customer cases!
What do you like best about the product?
Enabling my team to support my customers with a personalized service experience.
What do you dislike about the product?
So far I have no complaints about the product.
What problems is the product solving and how is that benefiting you?
Managing multiple cases with efficiency, accuracy and fast resolution
Service cloud funtionalities
What do you like best about the product?
It gives great use for both agents and admins to monitor cases and customer issues
What do you dislike about the product?
Not able to support conversations ans test management
What problems is the product solving and how is that benefiting you?
Knowledge search
showing 2,521 - 2,530