Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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extremely helpful for auditing
What do you like best about the product?
The way things can be trending so reporting and audit reaserch made easy
What do you dislike about the product?
how the object reporting can be limiting at time
What problems is the product solving and how is that benefiting you?
case capturing for mecanical feedback and trouble shooting records
Salesforce Service Cloud
What do you like best about the product?
Ability to connect to customer through various channel but having full knowledge of past activities with other agents
What do you dislike about the product?
Don't dislike anything in particular....
What problems is the product solving and how is that benefiting you?
Automation and increased productivity
Platform Manager
What do you like best about the product?
The functionality to do traceability for incidents, incident management
What do you dislike about the product?
Implementation cost, find people well trained is hard and the risk is exponential
What problems is the product solving and how is that benefiting you?
Helping us have correct trazability
It is amazing how much data and schema the service cloud supports
What do you like best about the product?
Everything can be captured at the overall account service level
What do you dislike about the product?
Nothing really anything. May be the price
What problems is the product solving and how is that benefiting you?
Getting holistic view of the success of the customer service org performance
Salesforce Service Cloud has decreased slow process and help speed up our SLAs
What do you like best about the product?
Ease of use and and setup, then the general excitement ofy users.
What do you dislike about the product?
No Downside that I have experienced as of yet
What problems is the product solving and how is that benefiting you?
Helping with getting customers issues infront of my team.
Ticketing Systems made EASY!!!
What do you like best about the product?
Using cases to simplify service tickets with our sales team following new customer acquisitions.
What do you dislike about the product?
That iI don't know it well enough yet. We are new users.
What problems is the product solving and how is that benefiting you?
Optimizing efficiency in or workflows to allow us to do more with what we have and not add headcount to keep up with volumes
Helping us build it case
What do you like best about the product?
It allows us to route internal cases to the appreciate teams
What do you dislike about the product?
Case team member alerts are difficult to setup
What problems is the product solving and how is that benefiting you?
Internal requests for things such as rfps and ndas on opps
Great product
What do you like best about the product?
Salesforce voice, Omni channel and agent force
What do you dislike about the product?
Not close to features in terms of external products
What problems is the product solving and how is that benefiting you?
Case management and knowledge base
Amazing expertise with case management
What do you like best about the product?
Very nice einstine bots and case management
What do you dislike about the product?
Nothing we like almost all the salesforce OOTB
What problems is the product solving and how is that benefiting you?
Saleaforce voice with service cloud
Best customer service tool
What do you like best about the product?
It makes managing tickets so much easier between agents
What do you dislike about the product?
High license cost make it less affordable
What problems is the product solving and how is that benefiting you?
Queue assignment and approvals.
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