Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Super Service Cloud
What do you like best about the product?
Service Cloud is a fantastic tool that allows you to better service your customers and efficiently resolve issues. I love the library of historical resolutions that it naturally creates.
What do you dislike about the product?
Case/chat routing was a struggle for our team to stand up.
What problems is the product solving and how is that benefiting you?
We're solving the issue of customer issues being ignored or forgetten. With Service Cloud, not customer issue is left behind and we're easily able to escalate issues.
Recommendations to others considering the product:
Leap. It's a fantastic tool that'll solve many of your customer service issues.
Fantastic Experience All Around! Very Impressed!
What do you like best about the product?
Customer Service and Communication - that is the key in any relationship and this one was by far the best experience I have had, and we have SEVERAL vendors that we working with regularly. You guys are consistently organized, you communicate well and you never complain when we need help investigating one of our many questions. Thank you guys for making this literally seamless from intro call to live environment.
What do you dislike about the product?
So far as great! We haven't had any complaints or anyone have issues with the ease of use and the technology actually working on all sides. This has been wildly successful so far!
What problems is the product solving and how is that benefiting you?
By streamlining processes where the client(s) were getting stuck. That has been vital to our customer experience. Learning when and where they are struggling and offering service options that I know our competitors are not.
One STOP Platform
What do you like best about the product?
I like the many areas that are all implemented in our SalesForce. I am able to see, organize and communicate on one platform
What do you dislike about the product?
The new lightning platform, seems quite weird - I think it's the set-up and appearance.
What problems is the product solving and how is that benefiting you?
We have one place for customers, their information, the status and scheduling for each. This platform has given us a way to print reports that can show the orgination, last person adding or deleting information.
Recommendations to others considering the product:
BEST PLATFORM FOR ALL YOUR INFORMATION IN ONE PLACE
Excellent Customer Service and Implementation Teams!
What do you like best about the product?
Airkit not only has a great product that makes it a lot easier for our customers to achieve their goals without chatting with a support agent, but the team that helped build out our initial products has been fantastic. They are attentive, collaborative, and friendly (even when sometimes we move slow). They seem very invested in our success with weekly touch-base meetings and excellence in reporting.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
They also put forward ideas on how we should be thinking about processes and customer paths based on the success of some of their other customers. This has been invaluable.
What do you dislike about the product?
No complaints. No compaints. No complaints.
What problems is the product solving and how is that benefiting you?
Having customers gain access to figuring out where their delivery is FAST and without the added cost of speaking to our contac center. We also use Airkit in our post-order flow in case anything went wrong so we can learn about it and rectify it for the customer ASAP.
Recommendations to others considering the product:
Make sure to have at least 3 use cases to get the max value of Airkit's contract and resources.
Go salesforce
What do you like best about the product?
Easy to use, easy to login, easy to understand.
What do you dislike about the product?
Interface can be better but it's fine, that can be ignore.
What problems is the product solving and how is that benefiting you?
Daily customer issue resolution shared by this CRM which is really recommended
EXCELLLENT
What do you like best about the product?
I use it daily, my favorite feature on sales force is using Twilio while reviewing customers account/ profile. Everything is kept in order and allows me to multitask and communicate with customers via text or email.
What do you dislike about the product?
I don't particularly appreciate how slow Salesforce can run when there are multiple tabs open.
What problems is the product solving and how is that benefiting you?
It helps different departments provide sales or customer service to customers waiting via text, email, or phone call.
SalesForce
What do you like best about the product?
Can submit tickets on one central network
What do you dislike about the product?
Can be glitchy or lag when trying to use it
What problems is the product solving and how is that benefiting you?
I am submitting tickets for my work to fix
The customer centric service solution that understands it is a piece of a bigger whole.
What do you like best about the product?
Service Cloud is straightforward to set up. The main thing is what it is starting to do in addition to its basic functionality - robotic automation, AI assisted workforce, intelligent telephony. Its feature set is becoming incredibly diverse and far less reliant on partner products to offer functionality.
What do you dislike about the product?
Those additional features - you need to understand whether or not cost is attached. Be dazzled by the goal you have on the horizon, but be aware you are more than likely going to slice up the functionality from low cost, right now, up until the future aims once you are seeing returns come in.
What problems is the product solving and how is that benefiting you?
Fundamentally, issues have come from not understanding that Service is operationally holistic. If you buy fragments of solution in order to solve immediate demands, you'll end up with an operational nightmare. Know the features you have available now, know what you can have, align that with your development roadmap. Once you start to roll out features and bring everything together, then you'll start to feel the benefit.
One Stop Application to manage the service handle of your business
What do you like best about the product?
Salesforce Service Cloud helps our business address all the warranty support issues and contracted management of our existing customer base.
What do you dislike about the product?
The latency experienced during Salesforce Live Agent implementation.
What problems is the product solving and how is that benefiting you?
We are managing customers' post-purchase issues.
Recommendations to others considering the product:
Companies having a broad base of customers can utilize "Salesforce Service Cloud" for ease of maintainability of support.
Salesforce Service Cloud Review
What do you like best about the product?
It provides us with 360-degree access to rapidly revert to our customers and provide with world-class customer service
What do you dislike about the product?
There is nothing to dislike about Salesforce Service cloud
What problems is the product solving and how is that benefiting you?
Able to increase agent productivity
Enhance customer service experience with the help of various tools
Live time interaction with the Customers
Enhance customer service experience with the help of various tools
Live time interaction with the Customers
Recommendations to others considering the product:
Service Cloud is the best tool for those who want to enhance customer service experience, it empowers smart working and provides different tools to interact with the customer directly.
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