Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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service cloud
What do you like best about the product?
Very helpful for bringing I'm really customer interactions into a central place.
What do you dislike about the product?
Were still struggling to bring all of our cutomer interaction into this platform. Adding more integrations and getting them fully up and running bas been slower on the dev side than we would have hoped.
What problems is the product solving and how is that benefiting you?
It's giving us a good way to interact with customers and store that data.
Service cloud application
What do you like best about the product?
End to end service solutions to enable the support team
What do you dislike about the product?
Salesforce is missing its own CTA feature
What problems is the product solving and how is that benefiting you?
Advanced service solutions to customer
My first in dreamforce is amazing
What do you like best about the product?
Journey recoommend to content rol and cloud
What do you dislike about the product?
Sales cloud is a tool help a la strategy omnichannel and create experienci user and customer
What problems is the product solving and how is that benefiting you?
Nothing
BYOT - Service Cloud Voice
What do you like best about the product?
We just implemented an enterprise change over to a new telephony provider and we've been very pleased with Service Cloud Voice's ability to 'Bring Your Own Telephony' provider.
What do you dislike about the product?
We are still looking for a good out of the box Salesforce solution for screen recording for our contact center chat and telephone interactions.
What problems is the product solving and how is that benefiting you?
Help desk, contact center, field services, implementations, onboarding
Overall a good product
What do you like best about the product?
Case management is a great feature of Salesforce Service Cloud.
What do you dislike about the product?
It is not integrated with Jira which we use for our stories.
What problems is the product solving and how is that benefiting you?
It has really helped our businesses manage and resolve customer inquiries and issues.
Highly Customizable with Stellar Performance
What do you like best about the product?
I really enjoy using Salesforce Service Cloud for its high customization flexibility, making it adaptable across different business divisions with ease. It allows me to create workflows and track milestones effectively, ensuring timely case management. The speed and automation capabilities streamline processes, and its intuitive interface makes setup straightforward.
What do you dislike about the product?
I don’t have any dislikes at this time. It currently meets my needs well.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud customizable for different business needs, preventing cases from slipping through cracks, and tracking SLAs easily. It aids in automating workflows, improving efficiency across business units with simple segmentation and action plans.
Good experience with Service Cloud
What do you like best about the product?
Nothing particular to report regarding this cloud. A powerful tool appreciated by users.
What do you dislike about the product?
The difficulty in adapting certain features
What problems is the product solving and how is that benefiting you?
Facilitate the processing of our clients' requests
Excellent product
What do you like best about the product?
What I prefer is the ability to respond to all the complexity of my organization's processes while maintaining a user-friendly interface.
What do you dislike about the product?
Sometimes it's complex to stick to the standard
What problems is the product solving and how is that benefiting you?
It allows our advisors to apply all the processes from a single interface.
Fully customizable
What do you like best about the product?
It can be fully customizable for accelerate services user job
What do you dislike about the product?
Is there anything that comes to mind?
What problems is the product solving and how is that benefiting you?
Collect all cases and history on the customer journey to help improve our product.
Dreamforce salesforce service cloud
What do you like best about the product?
Service cloud is highly customizable to suit our customer supports needs/requirements
What do you dislike about the product?
Nothing. It has been great. Produxt limitations requires extra cost
What problems is the product solving and how is that benefiting you?
Smooth end to end process for our customer support/success team
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