Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Salesforce Service Cloud
What do you like best about the product?
Service Console is the best feature for Agents to open and review multiple cases at the same time. This save lots of time.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
What do you dislike about the product?
We are happy with the product and most number of our users are in Service cloud
What problems is the product solving and how is that benefiting you?
We are getting Quotes and Orders in cases and it keep everything intact. Even we have built OMS in service cloud app
Service Cloud review
What do you like best about the product?
Case management and omini channel features
What do you dislike about the product?
Lot of complexity on the Queue based routing
What problems is the product solving and how is that benefiting you?
Addressing customer issues
Better than old system for sure
What do you like best about the product?
Easy to use, all the information is there and easy to understand
What do you dislike about the product?
The search function doesn't work as well as I thought it would, find that I need to format it exactly as written
What problems is the product solving and how is that benefiting you?
Helping our consumers, understanding quality issues
Praise for Service Cloud
What do you like best about the product?
Service Cloud is very configurable, allowing for declarative customizations to meet our business needs. Implementation was straightforward and Cases are critical to our success.
What do you dislike about the product?
So many great new features that we'd love to take advantage of but many require an additional purchase. Very happy to hear at Dreamforce 2024 the now-included options that we can begin to take advantage of within our current subscription, then roadmap out expanding our toolset.
What problems is the product solving and how is that benefiting you?
Managing our interactions with customers is critical to our success. Salesforce Cases have unified our communications, interactions, and and provided data relationships so we are continually improving our approach.
Readily available tools with no code
What do you like best about the product?
Has a lot of features that are readily available.
What do you dislike about the product?
Some features require customizations based on ur industry
What problems is the product solving and how is that benefiting you?
Inquiries
Use of Service cloud for custom use case
What do you like best about the product?
Integration with Sales cloud, ability to bring analytical insights via crma. Easy to enable Account, Contact coupled with Case, Task, Notes etc bringing C360 visibility to the account team.
What do you dislike about the product?
Its tough to enable non traditional service workflows that fits outside the standard implementation
What problems is the product solving and how is that benefiting you?
C360 visibility. Ability to bring all client interactions on Account and Contact. Ability to build custom objects to house internal client relevant data.
Service Cloud is a comprehensive customer service platform
What do you like best about the product?
The best thing about service cloud is the ability to see the full picture about your customers and their interactions with your business in a single place and very quickly.
What do you dislike about the product?
A proper implementation can be costly and third party add ons are usually needed for the most efficient solution.
What problems is the product solving and how is that benefiting you?
The ability to surface all the customer information quickly
Blaze with service cloud
What do you like best about the product?
Service could in one of the best feature ever in any CRM platform targeted to enhance the way a customer has been serviced with less time to market , improved efficiency, faster resolution and customer satisfaction.
What do you dislike about the product?
Telephony integration is not yet matured with features accommodating different custom use cases.
What problems is the product solving and how is that benefiting you?
Customer call Center , chat agent and service bots.
My review on Service Cloud
What do you like best about the product?
It can capture customer enquiries from all channels - phone, website, email, social. Which allows the agents to easily address these enquiries from 1 platform
What do you dislike about the product?
Integration is not easy, especially when integrating with external systems to capture all info about the customer
What problems is the product solving and how is that benefiting you?
Check easily if particular customers have complained multiple times, so we know if is real issue or not. Also we can develop reports to understand the categories of issues that is commonly happening to customers - hence improving on our services as well
Amazing and very usefull
What do you like best about the product?
My agents are focus in the service and not in the plataform issues
What do you dislike about the product?
Nothing, everything is really good for us
What problems is the product solving and how is that benefiting you?
Losing objects, customer service and refound service
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