Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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External reviews are not included in the AWS star rating for the product.
A literal transformative product
What do you like best about the product?
I love that service cloud makes it easy for customer service reps to help thier customers efficiently. There is no need to go digging for data, everything they need is right in one consolidated view.
What do you dislike about the product?
My least favorite thing about service cloud is the fact that you have e to partner with an external vendor for telephony service.
What problems is the product solving and how is that benefiting you?
Service stopped the need for reps to monitor several email addresses for cases. Now emails come in, cases are created, and assigned automatically.
my best
What do you like best about the product?
Lots of support also solves problems by besSaleasforce Service Cloud.
What do you dislike about the product?
i don't think anything about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
A solid understanding of past history with customers and the ability to strengthen future relationships
Review Dreamforce 24
What do you like best about the product?
Efficiency of results and ease of use
What do you dislike about the product?
I have no negative comments about the product
What problems is the product solving and how is that benefiting you?
Contact center, queues
Great Easy to Use Product
What do you like best about the product?
Provides great insights that allow us to ensure we stay on top of service for all our customers. AI roadmap ensures we are leveraging the best tech for meeting our needs.
What do you dislike about the product?
Some overlap with existing products like sales cloud but overall no major downsides which is impressive for such a complex product!
What problems is the product solving and how is that benefiting you?
Allows customers to get support and answers to frequently asked questions and service center locations quickly.
Call center
What do you like best about the product?
Call center with unified user interface with console
What do you dislike about the product?
case magement data integration is difficult
What problems is the product solving and how is that benefiting you?
to unify various callcenter
Works great for sales features.
What do you like best about the product?
LWC work offline; abilities to use components offline.
What do you dislike about the product?
Components can be buggy sometimes. It can make process difficult.
What problems is the product solving and how is that benefiting you?
Issues on product raised by clients.
Data driven
What do you like best about the product?
New omni channel, Einstein AI and new features
What do you dislike about the product?
Not much dislike . I like everything of salesforce
What problems is the product solving and how is that benefiting you?
Lack of support
Service Cloud
What do you like best about the product?
It's great that your Cases are viewable within your Sales platform and you can have a holistic view of the customer and their needs. We found that there were features lacking in case routing and automation through macros that ultimately made it not the right fit.
What do you dislike about the product?
Macros are very clunky and can't update field values.
What problems is the product solving and how is that benefiting you?
It allowed us to attach service requests to customer accounts and assign their SLA based on the service level they purchased.
Service Cloud review from TMX
What do you like best about the product?
Service Cloud helped us in managing cases and create analytics on the support team performance.
What do you dislike about the product?
Cost is the major downside for service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving our case management and helping us deliver the best support possible to our clients
Salesforce service cloud
What do you like best about the product?
Helps empower our team to quickly resolve customer challenges
What do you dislike about the product?
Nothing! It works well with our internal systems
What problems is the product solving and how is that benefiting you?
It helps us quickly resolve customer issues
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