Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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It's amazing to get huge database in simplified visual formats. It has made the management easier
What do you like best about the product?
It's visualisation techniques and report
What do you dislike about the product?
Nothing as such. Offline saver mode may be better.
What problems is the product solving and how is that benefiting you?
I am managing a team of 50+ people with Salesforce. It has made the management easier and have increased the transparency.
It provides a lot of features that you will nowhere find that
What do you like best about the product?
As the name suggests, it provides the best services available and also it is very easy to use.
What do you dislike about the product?
I am using the service cloud from 9 months and I have not found any dislikes as of now.
What problems is the product solving and how is that benefiting you?
I am working in a project for my company in service cloud. It has a great benefits for me as well as for the client. As the name suggests, it will provide the best services.
Very likely
What do you like best about the product?
Help desk. Security. Access control. Training
What do you dislike about the product?
Nothing. Every thing is ok. Some look and fell
What problems is the product solving and how is that benefiting you?
Access
Salesforce service cloud
What do you like best about the product?
easy to use and the best customer support in the market.
What do you dislike about the product?
Integration time and reports customizations.
What problems is the product solving and how is that benefiting you?
Cloud storage and data center.
Ready to get centralized view
What do you like best about the product?
Salesforce service cloud gives certralized view after integration with apps and tools. It helps my coworkers to boost their productivity. I think these features are not available in others clouds
What do you dislike about the product?
too much time required to learn its features, but once you learn it made agents life more easier
What problems is the product solving and how is that benefiting you?
personally I received many benefits for our end customers.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Visualization of data at one spot
it enable to agents to handle multiple case request simultaneously, which reduce business cost and boost their productivity.
Delivering Smarter Service with ease
What do you like best about the product?
It helps resolve cases faster with easy-to-navigate case views and smart buttons to edit, review and close which helps increase the overall productivity of the team.
What do you dislike about the product?
There isn't no automated way to link/associate cases that arise due to similar categories for a contact. This leads to multiple cases created for the same issues. It would be great if the AI could automatically associate parent and child cases for a contact so it becomes easier to view, navigate and close the cases effeciantly.
What problems is the product solving and how is that benefiting you?
Handling multiple cases for accounts, contacts and using it internally to assign, track onboarding cases, training cases and requesting for Customer Success Consultation, Tech Support etc.
Value Preposition
What do you like best about the product?
The Demo showed as part of pre solution.
What do you dislike about the product?
Commercials something need to you work as part of Enterprise levels and custom made companies.
What problems is the product solving and how is that benefiting you?
We are finding challenges in the key Days which are exclusive for sales and revenue generation.
Recommendations to others considering the product:
Reach out to the excellent support staff they have, You mention your problem statement, and they will come back with solution delivery.
Best customer service platform
What do you like best about the product?
An all in one platform to interact with customers, keep records of all conversations & track progress & engagement with them. Best platform to track if your support team is working efficiently on all leads
What do you dislike about the product?
Nothing to dislike, its a great product with great features
What problems is the product solving and how is that benefiting you?
Tracking all leads
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
Making notes of each interaction
Not complicated for Agents to Manage
Automation features
Data Management & tracking efficient Leads & rich features
Amazing Salesforce
What do you like best about the product?
Integrations are amazing with SFDC! I use it daily and I love the product
What do you dislike about the product?
At times the service is slow which causes delay in work
What problems is the product solving and how is that benefiting you?
I am into sales and it just saves me from each and every work that I do on a daily basis
Best CRM for Mid Sized and Enterprise companies
What do you like best about the product?
The UI, ease of finding data, creating/adding new contacts in the CRM, tracking opportunities and the customer journey on SFDC.
What do you dislike about the product?
Sometimes the data can be overwhelming, need to learn how to use salesforce beforehand.
What problems is the product solving and how is that benefiting you?
We are solving the complex challenge of understanding the buyer's journey on Salesforce Cloud. Benefits are proper pipeline management, ability to create reports and understanding each stage of the customer.
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