Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Service Cloud Review
What do you like best about the product?
What I like best about Service Cloud is how its case management features have transformed our workforce. The system's ability to automated and prioritize cases has streamlined our processes significantly.
What do you dislike about the product?
The downside to Service Cloud is its complexity. It can be challenging to configure and customize initially.
What problems is the product solving and how is that benefiting you?
Inefficient case management. Automated case routing and prioritization streamline workshops, making it easier to handle and resolve cases.
Service cloud was a game changer
What do you like best about the product?
Service cloud streamlined internal case management for the company. It keeps people in Salesforce to submit cases as well as the admin tracking cases. It is a change log system that allows for severity and prioritization.
What do you dislike about the product?
There is nothing that I dislike about service cloud at this time. It solved what we were looking for.
What problems is the product solving and how is that benefiting you?
It took the admin out of private spreadsheets. It allows for communication between the admin and submitters. It also allows for severity rating and prioritization. It also makes it visible to the necessary people.
Good platform
What do you like best about the product?
Very good platform out of the box, some customizations needed
What do you dislike about the product?
Could use a little easier customizations
What problems is the product solving and how is that benefiting you?
Communicating with customers
Service could is the best!
What do you like best about the product?
It's a great tool, making this much much easier for my team!
What do you dislike about the product?
Like much of SF, it can be a steep learning curve for some
What problems is the product solving and how is that benefiting you?
Handling customers with platform issues at scale
Case assignment
What do you like best about the product?
Case assignment rules are helpful
Queue owned cases
Queue owned cases
What do you dislike about the product?
Difficult to close cases in lightning experience
What problems is the product solving and how is that benefiting you?
Email to case and customer support
Good product
What do you like best about the product?
It does a good job of organizing all the cases
What do you dislike about the product?
Sometimes the data can be overwhelming when it is not organized
What problems is the product solving and how is that benefiting you?
It's able to track all of the cases logged in our CRM
It was very good.
What do you like best about the product?
First of all, the part that flexibly integrates with CTI and the ease of use for cases seem convenient. Everyone, buy it.
What do you dislike about the product?
There's nothing bad. Everything is good for me to use, but if I had to pick a downside, it would be that the license is expensive?
What problems is the product solving and how is that benefiting you?
What do you mean?
Service Cloud
What do you like best about the product?
The contact center will be unified and there will be one channel.
What do you dislike about the product?
Licenses may be required for each channel and are expensive.
What problems is the product solving and how is that benefiting you?
The contact center will be unified and there will be one channel.
Supports your current processes
What do you like best about the product?
Customizable - we use service cloud for onboarding our new clients.
What do you dislike about the product?
To get the most out of the overall platform, it is best to have a certified professional help implement.
What problems is the product solving and how is that benefiting you?
It is a long process to onboard our new clients and we use Service Cloud to facilitate those processes and collaboration.
Dreamforce review
What do you like best about the product?
The metrics based Ui is super clean and effective
What do you dislike about the product?
There actually might be too much dat on the ui!
What problems is the product solving and how is that benefiting you?
Letting our staff be more efficient and help our customers get correct answers quickly.
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