Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Medical Assistant/Care Coordinator
What do you like best about the product?
The simplicity of it. Everything is a click away. The clean look and easy-to-find drop downs, N/A, Computer, laptop. N/A, Well its not epic but it keeps good track
What do you dislike about the product?
There is no red flag to flag the chart, Red flags, N/A, No, no everything works well. Red flags, Live chat, education tools, Red flags, Patient colors,Live chat
What problems is the product solving and how is that benefiting you?
Patient concerns and care. That it works, Yes , Yes, of course, Very beneficial, All the time, Time tracking as well, Yes, It will very soon,Yes of course it has,
Recommendations to others considering the product:
N/A
Best CRM Tool
What do you like best about the product?
How easy it is to customize to attend our business need, either by using the standard tools or going deep with apex code
What do you dislike about the product?
Managing metadata and deployment process across orgs it not so easy
What problems is the product solving and how is that benefiting you?
Improved our customer support by improving and automating process
Saleforce cloud for sales excellence
What do you like best about the product?
The saas based platform integrates the entire sales processes across the organization and provides consolidated dashboard for the review process. Its quite comprehensive and provides a lot of data cuts and slices
What do you dislike about the product?
The learning curve is a bit steep and the product is a bit expensive compare to other sales saas providers. However its best in class, so no regrets. I would benefit from personal tutorials in real time which could help me on board users quickly
What problems is the product solving and how is that benefiting you?
We are trying to build sales process automation for client organization using sesforce. Its really feature loaded with options of cross selling and upselling to prospects. We can tag social network as prospects and do campaigns which is helpful
12 years of experience in different salesforce domain
What do you like best about the product?
Service cloud, Sales cloud, FinServ package
What do you dislike about the product?
nothing like that but Workflow process builder
What problems is the product solving and how is that benefiting you?
Customer relation ship
Incredible service that allows for helpful management.
What do you like best about the product?
I love the contact page and all it shows
What do you dislike about the product?
I wish we could see who last edited a contract
What problems is the product solving and how is that benefiting you?
Being able to have all information available and tied to a persons account is super helpful on managing multiple people's orders and account. ESPECIALLY the task option where I am able to set reminders/tasks for myself and my team.
Salesforce Digital Engagement Review
What do you like best about the product?
Easy to manage, Enage multple channel at a single place.
What do you dislike about the product?
Moreover people using this with service cloud for customer engagement.
What problems is the product solving and how is that benefiting you?
From different plateform, you can collaborate using a single platform.
Excellent and well organized platform
What do you like best about the product?
I like how organized and well built, robust, the platform is. Also, it provides several connectors to supply every need.
What do you dislike about the product?
I dislike how limited the Dashboard creation module is. It is also very tedious to have to create a report per item in the Dashboard
What problems is the product solving and how is that benefiting you?
Have a better and more organized track of my leads and the campaigns they interact with
Explicit
What do you like best about the product?
Manage my time wisely. To get informatio Mobile app is perfect I cannot live without it I recommend it to everybody who have a business to see where when and how.
What do you dislike about the product?
It's very hard for me to organize my calendar because it's too small should be when I open on each day to see like expand so I know what's in that day unfortunately I cannot get frustrated to go on a lease to my calendar takes me about two days to do it
What problems is the product solving and how is that benefiting you?
Lots of things if I don't have my computer I have my app I can do whatever I want instantly except the organizing my calendar
360 customers service’s
What do you like best about the product?
All your data is all together in one system. Highly customisable platform that can scale and grow with your business.
What do you dislike about the product?
Some features are not standard compared to other systems. Like a portal or soft phone integration or live chat.
What problems is the product solving and how is that benefiting you?
All departments are on the same system leading to better customer services.
Salesforce service cloud making things easy for the customers.
What do you like best about the product?
The best thing is the the Case handling process in service cloud. Our clients are very happy with Salesforce. It helps in easy handling , assignment and escalation of cases.
What do you dislike about the product?
This tool is the best and has no issues. I have been using this for so long now and it has always helped in quick resolution to customer issues. Its integration with mail and email to case functionality is good.
What problems is the product solving and how is that benefiting you?
: Easy case handling
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
: Quick resolution to issues.
: Best in class salesforce support
: Easy to understand
; Chatter is easy
: Email to case is the best feature
: Lead process is easy.
I suggest this tool to all the corporates in service industry.
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