Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Best Service Software Ever!
What do you like best about the product?
What I like most about Service Cloud is its ability to integrate all customer interactions in one place, making it easy to track support tickets for seamless service management.
What do you dislike about the product?
It can be complex to configure and customize, clearly that depends on the customer's needs, but it is a point to take into account.
What problems is the product solving and how is that benefiting you?
It is a tool that helps solve customer service management problems by centralizing all interactions in one place. This improves response times, increases customer satisfaction.
Excellent tool for our service team
What do you like best about the product?
Seeing all the cases of my account, by product and tracability
What do you dislike about the product?
Some error in billings at times, often challenging to resolve
What problems is the product solving and how is that benefiting you?
Gives me all the account and instrument site informations
Service with a smile
What do you like best about the product?
Ability to keep record of cases up to date and delivering consistency to clients.
What do you dislike about the product?
Email communication. I needed to build a bunch of flows or spend all day on outlook
What problems is the product solving and how is that benefiting you?
Keep complaints logged and tracked
5 years on a project that uses it
What do you like best about the product?
Easy to use and a very powerfull tool for routing cases
What do you dislike about the product?
Integration with einstein activity capture
What problems is the product solving and how is that benefiting you?
It helps our scr agent to rapdily solve business cases
Have around 2 years working as developer with Service cloud
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive case management system, omnichannel support, and powerful automation tools like Service Cloud Voice and Einstein AI. These features streamline customer service operations and enhance response times, leading to improved customer satisfaction.
What do you dislike about the product?
The main drawback of Salesforce Service Cloud is its steep learning curve and the complexity of setting up advanced features. Additionally, the cost of customization and scaling can be high, especially for smaller teams or organizations with limited budgets.
What problems is the product solving and how is that benefiting you?
Answering requests to customer support
Best CRM in the business
What do you like best about the product?
The ability to easily respond to customers
What do you dislike about the product?
The license model doesn't scale. They are too expensive
What problems is the product solving and how is that benefiting you?
Ease of communication with customers
Service Cloud and our customers benefit from it
What do you like best about the product?
The capabilities along with automations you can use
What do you dislike about the product?
Takes some time to learn all that service cloud offers
What problems is the product solving and how is that benefiting you?
None right now
Powerful CRM for service needs
What do you like best about the product?
It's very versatile and customizable. Out of the box is has many features that can be applied and enhanced for specific requirements.
What do you dislike about the product?
Can be complicated for those not familiar with the ecosystemwith.
What problems is the product solving and how is that benefiting you?
Case assignment and customer communication. I have complete visibility of what's happening with not only my clients but how the company is interacting with them.
Very good
What do you like best about the product?
Prioritize user convenience and accessibility based on customer experience. Allow quick access to customer information to enable feedback.
What do you dislike about the product?
It may be inevitable, but it is complicated due to the many standard fields of the case, and there is too much development, which is not good from a maintenance perspective.
What problems is the product solving and how is that benefiting you?
Improvements to the standard are continuously being made, and the same goes for the new cloud.
Best service solution out there
What do you like best about the product?
It has all capabilities one would want in a service solution
What do you dislike about the product?
Omni channel can be quite frustrating to configure
What problems is the product solving and how is that benefiting you?
Helps my clients to resolve cases
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