Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Consolidating all internal support teams in Service Cloud
What do you like best about the product?
Using service cloud has helped streamline all our internal sales and support team processes for managing internal cases. The cool part about using service cloud is all the out of the box features which helps set it up easily
What do you dislike about the product?
Out of the box capabilities help light up the customer needs. Time to market has been key in rolling out business needs and service cloud was able to meet it
What problems is the product solving and how is that benefiting you?
Centralizing and streamlining the end to end complaint (case) management process
Great tool for customer service management
What do you like best about the product?
The basics that are ready out of the box combined with the ability to customize almost everything and build automations makes this a powerful tool that can accommodate the service needs of every company, at each scale.
What do you dislike about the product?
The entitlement process could be friendlier.
What problems is the product solving and how is that benefiting you?
It puts order in customer tickets and gives us full control of the process.
It’s a great tool that can help you see your customer from different angles
What do you like best about the product?
Robust case management and the ability to see a complete picture of your customers in one location
What do you dislike about the product?
For my use case field service lightning is not very helpful because it's not applicable to our business unit
What problems is the product solving and how is that benefiting you?
Allows us to track our client, concerns and report on those to see historical trends
Being working with SERVICE Cloud for 5 yeara
What do you like best about the product?
Using omnichannel is the best. Also knowledge base.
What do you dislike about the product?
The prive Can be high for small and médium companies
What problems is the product solving and how is that benefiting you?
Helps agents to solve cases quickly
The condition of the field service appears satisfactory.
What do you like best about the product?
The dispatch console and mass resource absence requests are functioning effectively with the team.
What do you dislike about the product?
All end-to-end processes are streamlined, including case and work order processes. The Field Service FSL app works great for our engineers.
What problems is the product solving and how is that benefiting you?
The availability of resources and their integration into Outlook is a major challenge, but with seamless integration, everything appears satisfactory.
Being able to pull services from the cloud is game changer.
What do you like best about the product?
I like how it allows you the access to service customers in a custom way. Building it out for "your" service types which allows better conversion.
What do you dislike about the product?
For our use cases it's perfect and it seems all upgrades slow us to further push the boundaries.
What problems is the product solving and how is that benefiting you?
Allows us to cross functionally support multiple teams.
Good
What do you like best about the product?
It's really good. It improves alot my company
What do you dislike about the product?
No. I think i don't have any problem with this platform
What problems is the product solving and how is that benefiting you?
Service Cloud can't reduce a lot time when resolve case for customer
good
What do you like best about the product?
Minimize customer inconvenience with multiple reception channels and simple settings
What do you dislike about the product?
Unconvenience of various customizations and field services
What problems is the product solving and how is that benefiting you?
Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer.
CRM that can be created without coding
What do you like best about the product?
There is already something basic, so there is no need to make it, and it is easy to cooperate with CTI.
What do you dislike about the product?
There are few logs according to the standard.
What problems is the product solving and how is that benefiting you?
A license fee is required, but you don't have to develop a softphone that is difficult and difficult to maintain.
Love Service
What do you like best about the product?
Bots
Afentforce
Escalation
And that's it
Afentforce
Escalation
And that's it
What do you dislike about the product?
Its not free w sales cloud and that's it
What problems is the product solving and how is that benefiting you?
Solving oribkems
showing 2,421 - 2,430