Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Better experience
What do you like best about the product?
User experience, ease of use, overall good experience
What do you dislike about the product?
Yet to find out. So far all looks good and working well
What problems is the product solving and how is that benefiting you?
Manage customer accounts and cases. Provide 360 view visibility of the customer
Very flexible and a lot of potential
What do you like best about the product?
We've been using Salesforce Service Cloud for a while now, and it has become an essential part of our customer service operations. The platform is incredibly powerful and has allowed us to master the management of our customer interactions seamlessly. One of the standout features is its flexibility, which allows us to customize it to fit our specific needs.
A key benefit we've found is the ease with which it integrates with other platforms, giving us a unified view of our customer data. This has significantly improved our team's efficiency and the overall customer experience.
A key benefit we've found is the ease with which it integrates with other platforms, giving us a unified view of our customer data. This has significantly improved our team's efficiency and the overall customer experience.
What do you dislike about the product?
I highly recommend building a strong foundation in Service Cloud. This could requiere a significant investment of time and resources during the first years.
What problems is the product solving and how is that benefiting you?
One of the most exciting aspects of Salesforce Service Cloud is how it positions us to introduce AI into many of our processes. With the platform's growing AI capabilities, like the new AgentForce, we are thrilled about the possibilities for automation, smarter workflows, and enhanced customer interactions.
Full support for cc ops
What do you like best about the product?
The operator console is highly configurable
What do you dislike about the product?
User interface with limited brand elements able to be personalised
What problems is the product solving and how is that benefiting you?
It is the Cc operator console
Service Cloud is Awesome
What do you like best about the product?
Service cloud allows us to support our customers in the quickest, most complete fashion that they deserve!
What do you dislike about the product?
No complaints about Service Cloud, it's a fine product!
What problems is the product solving and how is that benefiting you?
We are replacing ServiceNow with Service Cloud.
A core tool for support Time to resolution reduction
What do you like best about the product?
A single comprehensive workbench for our support team. Easily integrated to the new AI offering to allow for e2e support views of customer engagements in support.
What do you dislike about the product?
The fact that the knowledge search is still limited to Salesforce KBs only and does not support unstructured sources
What problems is the product solving and how is that benefiting you?
Allowing our support team to have a seamless view of all customer touch points and data needed to resolve their issues.
Customer 360
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive suite of tools designed to enhance customer support and service efficiency. The platform’s integration of AI-driven features, such as chatbots and automated workflows, streamlines case management and improves response times. Additionally, its centralized system provides a 360-degree view of customer interactions, allowing support teams to deliver personalized and consistent service. The flexibility for customization and integration with other Salesforce products further enhances its effectiveness in meeting diverse business needs.
What do you dislike about the product?
From an admin perspective, the main dislikes about Salesforce Service Cloud are its complexity in initial setup and configuration, which can be time-consuming and require a steep learning curve. Additionally, the platform’s extensive customization options can lead to challenges in managing and maintaining the system efficiently.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps by streamlining case management and automating workflows, which is crucial for our support team that handles a high volume of cases. It enables efficient tracking, prioritization, and reporting of customer support issues, ultimately enhancing team productivity and improving customer service outcomes.
Dreamforce 2024
What do you like best about the product?
Having information in one place for reporting and faster customer service
What do you dislike about the product?
You must purchase so many add ons to make it work. I wish there was a bundle
What problems is the product solving and how is that benefiting you?
Having data readily available for our statewide team
Service Cloud next generation
What do you like best about the product?
Case Creation, Omni channel configuration
What do you dislike about the product?
Few more configuration needed in omni channel
What problems is the product solving and how is that benefiting you?
Routing cases to case owners when using omni channel
Sales Cloud Experience
What do you like best about the product?
Ease of Use and rapid innovations in the field of AI
What do you dislike about the product?
It is more pricey compared to other products in the market
What problems is the product solving and how is that benefiting you?
Connect with the sales cloud data and build Einstein ai on it
Email to case
What do you like best about the product?
Email to case amd omnichannel are really good
What do you dislike about the product?
There is some limitation on case object like look up reference
What problems is the product solving and how is that benefiting you?
Connection between customer and CRM
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