Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Everything is very organized, easy to navigate through
What do you like best about the product?
Navigating through the site is super easy. Love how everything is organized and easy to find as well as easy to reach when needed. All my client's information is right where I need it when I need it.
What do you dislike about the product?
Sometimes the tabs can be a bit much if you don't exit out of each one individually. Maybe in the search bar when searching for a number more options could come up, if it's not typed in exactly the way it's entered in Salesforce it will not show.
What problems is the product solving and how is that benefiting you?
A major nationwide, worldwide problem is being solved right now through the software! COVID19 record keeping and what is needed from the and/or for the client are kept in a file so we know exactly how to help the person even before the phone call starts.
Seamless
What do you like best about the product?
It's seamless and makes things efficient. I love how it integrates with literally everything!
What do you dislike about the product?
I think the only thing I don't like is how our admin has it set up. I know the potential and we aren't using it to the max
What problems is the product solving and how is that benefiting you?
It makes my life a thousand times easier because all depts are operating out of SF and I can see what's going on across our teams.
Must for every industry
What do you like best about the product?
Service cloud incorporates all the services needed for Service module like Case management, Live agent, call center, entitelment Management, contracts. Best part is On top of it we have filed service moduel to schedule your on field agents based kn skillset and geo location.
What do you dislike about the product?
At this point of time their is no specific item to dislike. As salseforce is making all their efforts to keep updating through their releases. Kind of UI improvements is what is expected.
What problems is the product solving and how is that benefiting you?
It completely resolved our solution to manage Case management, Live agent, call center, entitelment Management, contracts, email to case and web to case implementation.
Review for Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is the best PaaS solution available for service-based process automation. Its intelligent case management and knowledge management are any organisation's website's best features. Also, additional features like Omnichannel, live agent webchats and integration with 3rd party apps are available at a nominal cost along with the trust of Salesforce.
What do you dislike about the product?
Although Salesforce Service Cloud has processes that can be easily understood by anyone, setting up the automation processes can sometimes be very time-consuming and tough to understand. Also, many CRM platforms have emerged as available at low cost and are effective for small industries.
What problems is the product solving and how is that benefiting you?
In our organisation, we are using Salesforce Service Cloud in various Service based process automation, and it has streamlined our service portal to a very great extent. Also, we have integrated a service portal to 3rd party apps, solving our shipping and delivery-related problems. I love how the portal can easily adjust to the customer's requirements. I highly recommend this.
The top choice for any customer service operation.
What do you like best about the product?
The sky is the limit. It's a platform as a service and not just a CRM, sales or support system - you can build anything on it. It's the industry standard and EVERYTHING integrates with it already.
What do you dislike about the product?
Salesforce often makes things look easy at dreamforce or other marketing venues - so you'll often be fighting with your admins if you just want to "turn something on" or activate a feature you've seen demoed. Salesforce takes a lot of expertise to configure correctly and maintain.
What problems is the product solving and how is that benefiting you?
Self-service support options through a public knowledge base; Shared inboxes for email; round robin routing through omnichannel and custom methods; implementation management, customer support, and project management for consulting teams, plus multiple integrated contact center channels.
We run nearly all of our post-sales operations through service cloud.
We run nearly all of our post-sales operations through service cloud.
Increase productivity with Salesforce Service Cloud
What do you like best about the product?
The Salesforce Service Cloud platform can help companies grow their customer service organization by bringing together customer service, field service, and employee service on one platform.
What do you dislike about the product?
While Salesforce Service Cloud is a powerful customer service solution, it has a few drawbacks.
1) First, the solution can be complex to set up and use.
2) It requires a significant amount of training for users to be able to take
1) First, the solution can be complex to set up and use.
2) It requires a significant amount of training for users to be able to take
What problems is the product solving and how is that benefiting you?
Additionally, it provides businesses with tools to automate customer service processes. This can help businesses save time and money, while providing a better customer experience. It provides a centralized platform for businesses to track customer service requests, optimize service delivery processes, and improve customer satisfaction levels.
Nice and easy
What do you like best about the product?
It can create cool customer experience.
What do you dislike about the product?
The users experience on interfaccia can be improved.
What problems is the product solving and how is that benefiting you?
A lot, from customer self service perspective
Service Cloud is awesome!
What do you like best about the product?
Fits most common case management and call center scenarios.
What do you dislike about the product?
Product needs more interop with GSuite and MS Officd
What problems is the product solving and how is that benefiting you?
Increasing number of cases handled by analyst, thus making public services more accessible
Cornell University use of Service Cloud
What do you like best about the product?
Case management, live chat, knowledge base
What do you dislike about the product?
The agent cannot see how many people are waiting in the queue for live chat. (Only the user can)
What problems is the product solving and how is that benefiting you?
Service Cloud helps college advising units track and manage issues with students.
Excellent Product
What do you like best about the product?
Very convinient to manage customer complaints.
What do you dislike about the product?
Omni channel skill based routing for agents
What problems is the product solving and how is that benefiting you?
Complain handling
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