Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Contact center as a service
What do you like best about the product?
Ease of integration with voice centers and ability to parse unstructured data
What do you dislike about the product?
None as of now, but it could lead to better actions for specific service measurements.
What problems is the product solving and how is that benefiting you?
Agents' productivity and enhancement, contact center as a business profit center
Service Cloud helps
What do you like best about the product?
The best part of service cloud for my usage is the ability to search, and support my customers as well as work within our custom Business Relationship Types. As the manager of our partner program, it's been helpful to be able to add and update our partner information to service their groups directly.
What do you dislike about the product?
It's not integrated cleanly with Commerce Cloud
What problems is the product solving and how is that benefiting you?
Having everything all together.
You best crm
What do you like best about the product?
All of it, my customers loves it . Great platform
What do you dislike about the product?
Clear communication on services. Not so easy to u Dee stand how it works
What problems is the product solving and how is that benefiting you?
Customer center remodeling and best sales. Improvement
Intuitive Service Cloud Experience
What do you like best about the product?
Salesforce Service Cloud is very intuitive and helps our Service and Sales Teams to address client issues very effectively.
What do you dislike about the product?
Nothing really, it's complex, customizable, but with proper governance you can choose what's best for your company.
What problems is the product solving and how is that benefiting you?
Client case management
Service Cloud
What do you like best about the product?
Customizable and able to integrate with several 3rd party systems.
What do you dislike about the product?
Can be complex to set up and would need specialized help in implementation.
What problems is the product solving and how is that benefiting you?
User interface for agents. Ease of use with case structures and integrated APIs.
Sales Cloud best for Hospitality CRM
What do you like best about the product?
It helps our account management process robust
What do you dislike about the product?
We havent maximised the full capabalities of sales cloud yet
What problems is the product solving and how is that benefiting you?
Provides a one stop shop for all our sales needs
Contact center
What do you like best about the product?
Easy integration and voice features supports us
What do you dislike about the product?
None that I know of for . It works for us now
What problems is the product solving and how is that benefiting you?
Service Omni channel contact center as a service
Robust Solution
What do you like best about the product?
The resources available when figuring out how to fix or implement new actions or issues.
What do you dislike about the product?
Service Cloud is a good product. Ensuring your team uses it is the challenge.
What problems is the product solving and how is that benefiting you?
Organizing our data accross teams and streamlining communications with prospects.
Amazing capabilities, just scratching the surface!
What do you like best about the product?
Utilizing cases to track issues and get great insight
What do you dislike about the product?
The only trouble is that change is hard and user adoption can be difficult
What problems is the product solving and how is that benefiting you?
Tracking change orders
Dreamforce
What do you like best about the product?
Salesforce's Service Cloud can understand customers well, allowing you to strengthen relationships with them.
What do you dislike about the product?
I have not yet found any specific drawbacks of Salesforce's Service Cloud.
What problems is the product solving and how is that benefiting you?
None
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