Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I work with clients to advise on their SF stack.
What do you like best about the product?
The ability to integrate across the entire Salesforce stack to enable digital flow.
What do you dislike about the product?
Clients fear it is too large for their needs.
What problems is the product solving and how is that benefiting you?
It allows for a coherent flow of information to enhance the guests experience.
Amazing Platform
What do you like best about the product?
I love the way service cloud allows organizations to better serve their communities.
What do you dislike about the product?
No downside in my opinion. Maybe the learning curve if you're new to Salesforce.
What problems is the product solving and how is that benefiting you?
Allows us to better respond to customers and allow or clients to better service their communities.
Service cloud powers our business
What do you like best about the product?
The combination of out of the box features and the ability to customise using all the platform tools
What do you dislike about the product?
Nothing! It delivers everything we need to service our enterprise customers
What problems is the product solving and how is that benefiting you?
It allows us to efficiently support our enterprise customers and achieve a +80NPS result
Service Cloud Review
What do you like best about the product?
Better connectivity to support agents and customers
What do you dislike about the product?
None, all features of Salesforce service cloud are good
What problems is the product solving and how is that benefiting you?
Getting us closer to the customer
Salesforce streamline our enquire process ensuring multi-channel communication with our studentt
What do you like best about the product?
The ability to seamlessly switch betweeen different channels and ensure a complete meaningful journey
What do you dislike about the product?
Sometimes custom development gets clunky.
What problems is the product solving and how is that benefiting you?
Is managing our student relationship and enquirer processes
Effortless Customization with Top-Tier Metrics
What do you like best about the product?
I love how easy it is to customize Salesforce Service Cloud. It lets me keep all the essential information at my fingertips, which is a big plus. The metrics provided are invaluable in demonstrating the service as a value center, not just a cost. The new agent tools are fantastic for case prioritization, speeding up the customer service process. Customization features and omnichannel routing would convince me to repurchase, as they significantly enhance user experience.
What do you dislike about the product?
I do think email threading needs some work for email to case functionality.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud provides essential metrics that transform service from a cost to a value center. It allows easy customization and enhances efficiency with prioritization tools, improving customer service speed.
Salesforce Service + Shopify eComm
What do you like best about the product?
Platform flexibility, easy to add custom fields and objects
What do you dislike about the product?
A little too Enterprise for many of my clients in retail
What problems is the product solving and how is that benefiting you?
So many but recently it's been great at self service chat bot for case deflection
Service Cloud has revolutionized our business
What do you like best about the product?
The integration into our business process has transformed our customer experience.
What do you dislike about the product?
It is evolving so quickly it is difficult to keep up with all the features.
What problems is the product solving and how is that benefiting you?
Creating a unified customer experience
Principal, Business Systems
What do you like best about the product?
Customer centric tool with out of the box functionality. You get more value from the tool when integrated with additional Salesforce clouds making it a very powerful tool.
What do you dislike about the product?
Pricing structure. Hey, we're looking for a bargain.
What problems is the product solving and how is that benefiting you?
AHT, CDST, and a unified CRM. All three were accomplished with the metrics we were tracking post go-live.
Service Cloud provides agents with the tools to be effective in supporting Customers.
What do you like best about the product?
The ability for customers to connect with service agents through multiple channels.
What do you dislike about the product?
The struggle to manage individual contacts against enterprise contacts for an Account.
What problems is the product solving and how is that benefiting you?
Seevice Cloud helps us to support customers globally. ChatBot can assist customers outside 'normal' business hours.
showing 2,321 - 2,330