Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is invaluable
What do you like best about the product?
By providing a home for our internal knowledge base we are able to allow our agents with all the information they need to provide our customers with rapid and relevant assistance.
What do you dislike about the product?
The biggest issues has been around the managemt with our knowledge base. With not enough managers working there the information does not get updated quickly enough.
What problems is the product solving and how is that benefiting you?
Service Cloud gives our team what they need to be the experts our customers need in the moment they are are asking for help. This Information is invaluable.
Awesome product
What do you like best about the product?
Case management with service cloud is awesome
What do you dislike about the product?
Omni channel can be a bit confusing to set up
What problems is the product solving and how is that benefiting you?
Case management for our end users
Tame the chaos
What do you like best about the product?
Service cloud makes it easy to track and manage our work for customers. Thank you for making it easy to focus on service and less on lost memos and emails!
What do you dislike about the product?
There are sometimes a lot of clicks to get to the info and fields we use.
What problems is the product solving and how is that benefiting you?
Routing customer care activities promptly
Always been a breeze
What do you like best about the product?
Omni channel, ease of reps to solve service
What do you dislike about the product?
Probably integrate data between two Salesforce instances
What problems is the product solving and how is that benefiting you?
Customer service for doordash
Data & systems administrator
What do you like best about the product?
The ability to managed cases and customers without jumping from object to object.
What do you dislike about the product?
Implementing telephony is difficult and not all phone providers are compatible.
What problems is the product solving and how is that benefiting you?
The ability to provide customer support for our tech services via email, SMS, and phone.
Service cloud pilot phase
What do you like best about the product?
The sla and knowledge. Also the easy views for support team.
We have moved from Zendesk to Service cloud for two of our groups
We have moved from Zendesk to Service cloud for two of our groups
What do you dislike about the product?
We need to buy license for Knowledge and it's expensive
What problems is the product solving and how is that benefiting you?
The one in all 360 platform of salesforce
Daily user and loving it
What do you like best about the product?
The ease of use and customer outreach is great
What do you dislike about the product?
Could integrate more with third party apps.
What problems is the product solving and how is that benefiting you?
Assisting with customer engagement and user journey.
A great support platform
What do you like best about the product?
A seamless tool for tracking and managing our case and support queues. It has an easy to setup front end that works for most support organizations.
What do you dislike about the product?
There are some functionality pieces that require applications from the app exchange or are not initially as easy to get working for your organization.
What problems is the product solving and how is that benefiting you?
The challenge we are trying to solve is managing cases in a streamlined and centrally managed location.
Best ticketing system, and more
What do you like best about the product?
Easy to set up and very much extendable! Since it's based on the Salesforce Platform we can easily extend it to cover other business cases.
What do you dislike about the product?
It should come with some standard integrations.
What problems is the product solving and how is that benefiting you?
It enables us to quickly cover all customer service requests.
Best for enterprise
What do you like best about the product?
Scalability and efficiency. There're lots of app to support your use cases
What do you dislike about the product?
Cost - it's hard to figure out the total cost of the product
What problems is the product solving and how is that benefiting you?
Case management, community, and knowledge base
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