Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Changingvthe way we run our service department
What do you like best about the product?
It provides complete and meaningful information to our dispatchers and technicians, with an intuitive interface.
What do you dislike about the product?
Not much really. It's such a far cry from the way we previously ran our service business that even the nuances aren't really detractors. If I had to pick a something to dislike, it would be the inability to change certain field names or hide certain information that salesforce needs, but is irrelevant to our business. IE: we use a specific format for work order numbering. Salesforce requires the salesforce work order number to appear in several places which can clutter a user interface with information that is irrelevant to them.
What problems is the product solving and how is that benefiting you?
Salesforce has allowed us to modernize our service work processes, taking what used to be an entirely manual process in an antiquated platform and provide a present day solution along with the scalability and flexibility to keep us relevant in the future.
CRM Journey Continues
What do you like best about the product?
Salesforce has been part of our service DNA for the last decade and we are constantly evolving our business and customer experiences. Salesforce has been a great partner in helping us through this journey and providing solutions along the way.
What do you dislike about the product?
The changing landscape to keep up with technology creates complexity and could use some clarity of which apps are included with Service Cloud versus add-on.
What problems is the product solving and how is that benefiting you?
Overall, Service cloud is helping us to manage all our customer claims through field service
Flexibility to configure business process and build improvements in UX
What do you like best about the product?
Configurability of the platform to implement business requirements and improve UX
What do you dislike about the product?
Licensing midel for users with reasonable lower usage
What problems is the product solving and how is that benefiting you?
Build workflows for various team addressing their buils needs
Awesome customer experience
What do you like best about the product?
The features provided in the Service cloud helps to serve the customers much better and able to achieve many of the features with less or no code. Thanks to salesforce for the useful upgrades for every release.
What do you dislike about the product?
Limitation on custom objects to the community profiles needs to be more flexible.
What problems is the product solving and how is that benefiting you?
Helping our customers for the quick resolution of the issues.
Highly flexible, highly configurable must have Customer Service platform
What do you like best about the product?
Service Cloud serves as our CRM to maintain a and keep our customers happy with our products and brand.
What do you dislike about the product?
It's a necessary evil - it can take some time to get security and sharing just right in complicated environments.
What problems is the product solving and how is that benefiting you?
Helping us efficiently provide customers with solutions
Service cloud is really awesome
What do you like best about the product?
As an admin, Service cloud gives us features that others can't provide
What do you dislike about the product?
It is complex so it requires a lot of implementation work
What problems is the product solving and how is that benefiting you?
It helps us with knowledge articles & helps our agents
No Code Customization
What do you like best about the product?
You can customize anything on the fly. No worries about hiring a contractor since we fab just build it ourselves.
What do you dislike about the product?
So many apps that it makes it tough to know which one is best
What problems is the product solving and how is that benefiting you?
Call resolution is quicker than if it was a standard call center on cold calls
Service cloud review
What do you like best about the product?
Case management and SLAs. Also knowledge base
What do you dislike about the product?
Measuring time in each stage of the case is not that easy
What problems is the product solving and how is that benefiting you?
Customers complaints and contacts
I love servicecloud 💖
What do you like best about the product?
Case management and viewing all customer details within the case
What do you dislike about the product?
Flexibility. And reliance on SF administration to implement solutions
What problems is the product solving and how is that benefiting you?
Case management and viewing case history
Service at ease
What do you like best about the product?
Ease of use as a service person to access account info
What do you dislike about the product?
Connecting to sales and marketing is not always easy
What problems is the product solving and how is that benefiting you?
View customer issues and track their progression
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