Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Service Cloud for Customer Care
What do you like best about the product?
One of our Customer Care groups recently migrated to Salesforce Service Cloud and saw time savings right away with Email to Case functionality along with reporting which the team struggled previously
What do you dislike about the product?
What i don't like about Salesforce Service Cloud is that we can't keep up with changes and miss some good existing opportunities that can help our teams to work smarter and not harder
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping our Customer care, Operations and Sales support groups to be more productive, being able to service customers faster while working together.
Powerful CRM
What do you like best about the product?
Powerful and extremely customizable. Out of the box reporting is extremely useful.
What do you dislike about the product?
Not the cheapest but understandable if you utilize all the capabilities.
What problems is the product solving and how is that benefiting you?
Keeping everything organized and offers a centralize place to store customer data and communication no matter the channel.
Clients details all in one place
What do you like best about the product?
Any of our agents can pick up a case and instantly know who is asking for help, what product version they are on and have context on the issue the client needs help with. This makes it easy to help them and having recommended articles allows us to point them to the correct resources to compliment our guidance.
What do you dislike about the product?
Notifications of an email response link you to the email, not the case, meaning you need to then click again to get to the case to get context before replying.
What problems is the product solving and how is that benefiting you?
Keeping all data in one place to track cases, generate reports and get collaboration. Multiple agents can help the one client on the one issue when an issue is not resolved first time without frustrating the client.
Service Cloud/ Health Cloud
What do you like best about the product?
Service Cloud allows users in Health Cloud to closely monitor patient/provider cases, never miss a deadline, assign cases based on user's skills get tasks automatically created when deadlines approach and much more.
What do you dislike about the product?
Some limitations can be annoying to say the least.
What problems is the product solving and how is that benefiting you?
Helping users never miss deadlines/SLA when closing cases.
Salesforce Product Owner
What do you like best about the product?
I like that it has great out of the box features including tracking and customer relationship building potential.
What do you dislike about the product?
I have not found any disadvantages with this product currently.
What problems is the product solving and how is that benefiting you?
It allows our sales team to create a higher level of engagement with pur customer.
Salesforce Service Cloud helps transform legacy Service Systems
What do you like best about the product?
Ease of Case mgmt out of the box for streamlined change.
What do you dislike about the product?
Lack of catering to every need when it comes to dependent pick lists limits for data sets of large scale.
What problems is the product solving and how is that benefiting you?
Reducing legacy case management systems
From quick and easy to big and complex
What do you like best about the product?
Service cloud allows for both simple implementations and complex use cases. I pike how it connects with everything else in Salesforce and that we can customize it to match our process.
What do you dislike about the product?
We are missing a better overview of new incoming emails and desktop pop-ups to for new incoming emails. The reps are afraid that they will be too long in responding to new emails.
What problems is the product solving and how is that benefiting you?
Overview of incoming requests and the status of each request
Easy implementation
What do you like best about the product?
Lots of great out of the box features for small medium business for tracking customer interactions, case management and more
What do you dislike about the product?
Dashboards could use additional upgrades
What problems is the product solving and how is that benefiting you?
Tracking customer issues and billion problems
Amazing product
What do you like best about the product?
It's usability and the reporting. It is highly configurable and offers great features to support agents and clients.
What do you dislike about the product?
Reporting on multi picklist fields is one of our biggest issues.
What problems is the product solving and how is that benefiting you?
Automation, reporting insights and user experience. This provided a centralized repository for our teams and provided a lot of transparency for the business
Flexible and reliable
What do you like best about the product?
I'm a big fan of Salesforce Service Cloud. I've been using it for the past few years, and it's helped me to improve my customer service operations dramatically. Here are some of the things I love most about it:
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
It's flexible. Salesforce Service Cloud is designed to be customizable to meet the needs of any business. You can configure it to track your specific customer service processes and goals.
It's easy to set up. Salesforce Service Cloud is designed to be easy to use, even for non-technical users. You can get up and running quickly with the help of Salesforce's online resources and training.
It's used by a wide range of industries. Salesforce Service Cloud is used by businesses of all sizes and industries. This means that you can find the features and functionality you need to succeed in your specific market.
And... all of this can be powered with DATA and IA!!!
What do you dislike about the product?
At this point... nothing. The tool provides what I need to provide services to my customers.
What problems is the product solving and how is that benefiting you?
It resolves customer issues more quickly: It helps businesses to track customer interactions and identify patterns. This allows businesses to resolve customer issues more quickly and efficiently.
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
Improve customer satisfaction: Salesforce Service Cloud provides businesses with insights into customer satisfaction. This allows businesses to identify areas where they can improve their customer service.
Reduce customer churn: and Automate customer service tasks: Salesforce Service Cloud can automate many customer service tasks,
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