Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Service cloud review
What do you like best about the product?
It's a wonderful solution to keep our customer up to date on how their cases are going. Also, it's a key part to keep the NPS ratios high without to much effort from our CC agents.
What do you dislike about the product?
Sometimes it could be too expensive and I would like to have more help from Salesforce to help our clients to understand how they can take all the advantage.
What problems is the product solving and how is that benefiting you?
End to end support for our clients and citizens (public sector as well).
We have increase the response time and improved the productivity for all the teams.
We have increase the response time and improved the productivity for all the teams.
Awesome experience
What do you like best about the product?
Salesforce Service Cloud helps my business provide an awesome experience for my business partners internally and more importantly for our customers!
What do you dislike about the product?
A lot of the features and the additional components are add-on's that make it difficult to manage cost of ownership. It would be great if more was included in the basic SKU.
What problems is the product solving and how is that benefiting you?
Service Cloud gets us closer to our customer and helps us use data to provide a better service.
Inovation and Convenients on every corner
What do you like best about the product?
Being able to work with cases, milestones and omnichannel. Even for sales work Service cloud is excelling. Service cloud provides to everybody something to make their live easier.
What do you dislike about the product?
There are no real negatives, the product is solid, and is constantly being upgraded.
What problems is the product solving and how is that benefiting you?
Solvinf the workload management in the company. Organizing and speeding up the process.
ITS AWESOME
What do you like best about the product?
Service Cloud it's amazing, it has help us also with our internal clients.
What do you dislike about the product?
I think the user interface it's kind of old
What problems is the product solving and how is that benefiting you?
Salesforce service it's helping me to improve the performance and the service we provide.
Great customer experience
What do you like best about the product?
Ability to connect our full customer data for our reps.
What do you dislike about the product?
Nothing! It's been great to help our customers!
What problems is the product solving and how is that benefiting you?
Allowing us to help our customers faster and more effectively.
Service Cloud is best
What do you like best about the product?
Case management has always been top notch.
What do you dislike about the product?
It hasn't changed much but why mess with perfection
What problems is the product solving and how is that benefiting you?
Internal and external issues are easily tracked by this process
Great integration
What do you like best about the product?
We have the ability to make our agents more efficient
What do you dislike about the product?
So much AI, it is hard to know where to begin
What problems is the product solving and how is that benefiting you?
Automating agent tasks
Great product
What do you like best about the product?
Omni channel flows and console applications
What do you dislike about the product?
None. Lot of great features and user friendly
What problems is the product solving and how is that benefiting you?
Reducing AHT
Provides a end to end understanding of your customer with functional integrations.
What do you like best about the product?
I am learning that instead of changing the fundamental code - instead look for configurations and opportunities to adjust at the business level.
What do you dislike about the product?
There are limits and prices that don't necessarily adjust to the business case.
What problems is the product solving and how is that benefiting you?
Implemented Lightning which there has been a high increase in performance and navigation thus enabling efficiency. Excited for lightning flows to help us further.
Service Cloud is a Must Have!
What do you like best about the product?
Service cloud has given us a single source of truth for our client base, allowed us to make smart business decisions using reporting and analytics and allowed us to increase efficiencies.
What do you dislike about the product?
I haven't really found anything that Service Cloud can't do to help support and improve our business.
What problems is the product solving and how is that benefiting you?
Prior to using Salesforce, we serviced requests through phone or email only. Emails were handled out of a shared Outlook inbox that agents could pick and choose from at their leisure. There was no tracking, no data, no metrics... it was a mess!
We've been able to move off of excel spreadsheets and shared inboxes to a solution that saves time and money and allows us to make better business decisions.
We've been able to move off of excel spreadsheets and shared inboxes to a solution that saves time and money and allows us to make better business decisions.
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