Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Service cloud for customer operations
What do you like best about the product?
Service cloud offers out of box features for managing customer operations with multiple channels. Exited to introduce co-pilot or AI on service cloud for our product
What do you dislike about the product?
Nothing as such. A better channel integration which can be provided OOB would be good. Have been using service cloud for more than 15 years and it's evolved over time
What problems is the product solving and how is that benefiting you?
Customer service is the key functionality. With multiple channels and integrations, service cloud helps to manage the cases effectively. Helps with case deflection
Service Cloud review
What do you like best about the product?
The flexibility and customization of the product.
What do you dislike about the product?
Implementation is difficult. While the product has flexibility, it is incumbent on finding very skilled implementation partners to make it easier to use.
What problems is the product solving and how is that benefiting you?
Workflows has streamlined some confusing processes for our team. It helps reduce errors and the need for reps to memorize processes.
Efficient Case Management and High Customer Satisfaction with Salesforce Service Cloud
What do you like best about the product?
I appreciate that Salesforce Service Cloud was easy to set up, which likely saved time and effort initially. It simplifies tasks for call center agents, significantly benefiting customer satisfaction. I find the case management feature particularly helpful. Overall, I'm happy with the service and would highly recommend it.
What do you dislike about the product?
I feel that Salesforce Service Cloud could be improved by offering more out-of-the-box functionality. This would help in keeping costs down, which is important for me.
What problems is the product solving and how is that benefiting you?
The product simplifies processes for call center agents, enhancing customer satisfaction through effective case management.
Service Cloud Review
What do you like best about the product?
Case management system, web to-case, milestone, Omni channel
What do you dislike about the product?
something Omni channel routing issue, refreshing issue
What problems is the product solving and how is that benefiting you?
Omni channel
Salesforce Service Cloud
What do you like best about the product?
Customer interaction and knowledge around the customer's behavior
What do you dislike about the product?
Nothing is wrong. All good with service cloud.
What problems is the product solving and how is that benefiting you?
Live chat gives our customers another resource and way to reach out company with questions and needed assistance
Service Cloud unlocks super Client Services Productivity
What do you like best about the product?
The capabilities that Service Cloud provides to interact with customers across many communication channels. I also love how Einstein helps lead the digital transformation with Recommendations and Chatbots.
What do you dislike about the product?
I do not have a specific area I dislike about Service Cloud. As an Administrator, I would appreciate more in-depth learning resources and best practices to maximize the many capabilities that Service Cloud offers.
What problems is the product solving and how is that benefiting you?
Centralized case management. Seamless, secure, and rapid communication with customers. Quality assurance through validation rules, field requirements, automations, etc.
Newbie to the Cloud
What do you like best about the product?
Easy to use and get started with as a newbie Service cloud was the first cloud I used and it was easy to navigate and grasp.
What do you dislike about the product?
If you dont know what you are loolomg for you can get lost.
What problems is the product solving and how is that benefiting you?
One stop shop for agents and customers to work to resolve and trackbissues/cases management.
Best CRM
What do you like best about the product?
The chatter options which was excellent i can talk to anyone of the client just be searching the name and file uploadation was like actual lightning experience , It was very smooth from uploading big files or downloading.
What do you dislike about the product?
The auto log out was only 2 hrs , I have to check most of the time that i am not been automatically logged out so as to decrease my utilization
What problems is the product solving and how is that benefiting you?
I can chat easily with allmost all client just be searching the name and solving , trobuleshooting the case was very easy after suing Salesforce
Service cloud has helped us improve our way of working!
What do you like best about the product?
The user interface once you know your way around and the products.
What do you dislike about the product?
A bit overwhelming for a new user. A bit of training required.
What problems is the product solving and how is that benefiting you?
Tracking approvals, cases, customer complaints etc.
Service Cloud Sucess Story
What do you like best about the product?
The instant access to data for our customer service agents and customer profiles supporting live calls. Also love the ability to integrate multiple processes due to the flexibility Salesforce offers
What do you dislike about the product?
Limitations on the page layout based on profile
What problems is the product solving and how is that benefiting you?
Customer profile, campaigns and knowledge articles arm our customer service agents, 360 customer view
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