Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Feel in control
What do you like best about the product?
You feel in control over your cases. Great integration with Agentforce
What do you dislike about the product?
There is nothing to dislike at this moment.
What problems is the product solving and how is that benefiting you?
Customer 360
Service for Independent BD
What do you like best about the product?
It helps us organize our financial professional recruiting and onboarding process.
What do you dislike about the product?
There is a lot to learn! Navigating can be difficult until you learn all of the components.
What problems is the product solving and how is that benefiting you?
It's allowing us to create a better line of communication between our recruiter and internal staff.
Mulesoft
What do you like best about the product?
MuleSoft with Service Cloud is revolutionizing customer service experiences. Data integration The session with 80% of service agents seeking better access to cross-company data and 83% of companies increasing their investment in this area.
What do you dislike about the product?
Downtime, vendor agreements, limited control
What problems is the product solving and how is that benefiting you?
We have now a unified center of assistance. We are able to reply to all the issues in time and provide solution to the challenges we get daily.
Salesforce Service Cloud review
What do you like best about the product?
Salesforce Service Cloud helps with ticketing system and customer cases. Resolves cases quickly.
What do you dislike about the product?
We can't customize the fields in Salesforce service desk
What problems is the product solving and how is that benefiting you?
Salesforce Service Clouds help us help our customer on any IT issues quickly.
Service Cloud is a great tool that can improve customer satisfaction if setup properly.
What do you like best about the product?
Service cloud is very customizable. If you want to add functionality you can.
What do you dislike about the product?
Some of the online information on setup is out of date.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to tracked case across accounts.
Service Cloud for Language EF
What do you like best about the product?
Highly customizable, scalable. Out of the box functionality.
What do you dislike about the product?
Lightning responsiveness, a bit slow, could be faster and smoother.
What problems is the product solving and how is that benefiting you?
Out of the box functionality so developer time is not reallly needed much, admin friendly, self service portal, onboarding processes.
Good to followup cases
What do you like best about the product?
It consolidate s a client's case and it "talks" with Salescloud (contacts, quotes, orders), so it really makes it easier and faster to response to that case
What do you dislike about the product?
Sometimes there is too much data in the screen, so you can get lost figuring it out
What problems is the product solving and how is that benefiting you?
Easier way to follow up a case
The best tool to keep the relationship with clients updated
What do you like best about the product?
The easy way that the agents can find the best response to support the clients and reduce the time of cases, the facility of configurate and integrate the cloud with another systems and the best way to have a good customer support update
What do you dislike about the product?
That almost anybody on LATAM knows about the incredibles things that Service can be for they companies.
What problems is the product solving and how is that benefiting you?
Time of response to cases and dubts of the clients
Life changing
What do you like best about the product?
Mmakes life easy I love it thank you 🥰🥰
What do you dislike about the product?
Nothing it's the best thing ever thank you
What problems is the product solving and how is that benefiting you?
Service excellence and us creating a SSE environment for our students
Solid platform
What do you like best about the product?
Having all your customer data centralized is essential to providing the best possible service.
What do you dislike about the product?
Like any tech, it requires resources to manage and maintain.
What problems is the product solving and how is that benefiting you?
Keeping all of our information in one place.
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