Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Customization and Customer Profiles, but Priceysales
What do you like best about the product?
Enhace customer prole, customization and cost
What do you dislike about the product?
High cost and iser personlization and use
What problems is the product solving and how is that benefiting you?
Best customer end to end
Very good
What do you like best about the product?
Great tool to use. Ease of use is a plus for the org
What do you dislike about the product?
I am having some issues with Service Cloud and would appreciate some assistance, please.
What problems is the product solving and how is that benefiting you?
Ensuring the continued use of systems in the field is important. Regular maintenance helps keep everything running smoothly and prevents unexpected issues from arising during operation.
Great for Entitlements and Milestones, but Omnichannel Needs Improvement
What do you like best about the product?
It helps optimise entitlements and milestones
What do you dislike about the product?
Omnichannel is too slow and redirects a lot
What problems is the product solving and how is that benefiting you?
Agent management
Easy to Use, but Pricey
What do you like best about the product?
Ease of use to provide needed information.
What do you dislike about the product?
I don’t really have anything negative other than cost
What problems is the product solving and how is that benefiting you?
I don’t have anything negative other input to this at this time.
Great Service Agent Integration
What do you like best about the product?
Service agent integration with slack workflows.
What do you dislike about the product?
Nothing specifically, but would love to have more options on slack and flow templates from Salesforce.
What problems is the product solving and how is that benefiting you?
Automating service workflows in slack and IT help desk requests.
Great for Digital Engagement and Case Management, but VOIP Customization Needed
What do you like best about the product?
The way it handles digital engagement and case management is impressive. The assignment process provides a comprehensive 360-degree view, making it easier to track and manage everything efficiently.
What do you dislike about the product?
Sometimes, customers have VoIP solutions that are less than ideal and require additional customization.
What problems is the product solving and how is that benefiting you?
This tool assists us in prioritizing and managing cases more effectively by enabling better collaboration.
Great Overall, but Overwhelming Number of Features
What do you like best about the product?
Great customer success service and feature release hub
What do you dislike about the product?
Lots of features to track and ensure you are ready for releases
What problems is the product solving and how is that benefiting you?
Helping us support players when they have issues and stringing data along
Scalable Solution for Handling Service Cases
What do you like best about the product?
I appreciate Salesforce Service Cloud for its scalability, which allows us to manage and resolve a large volume of surface issues efficiently. Its ability to correctly link customers to the appropriate channels ensures that all issues are promptly resolved, delivering significant value to us.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I find the product scalable, helping us manage and resolve cases and large loads of issues, linking customers and channels correctly, and channeling cases to the right team members.
Sales Director
What do you like best about the product?
I think the product Use easy good, nice snd modern
What do you dislike about the product?
I think Very Expensive for the customers
What problems is the product solving and how is that benefiting you?
I think the customer have used the good solftware solution
Strategic Integration, Challenges with Consultancies
What do you like best about the product?
I love the software's ability to assist in strategic decision-making based on data, providing native integration with other products in the ecosystem. The powerful transformation of the CRM into a strategic tool improves predictability, sales, and margin. I like having all the customer data in a 360 view, with complete tracking of the sales cycle. Its integrated management from start to finish is extremely useful in my daily work.
What do you dislike about the product?
The high dependency on consultancies for implementation was a significant challenge.
What problems is the product solving and how is that benefiting you?
I use the product for integrated sales management, allowing strategic decisions based on data with predictability, increased sales, and margins. The integration improves the management of the sales cycle and provides a complete view of customer data.
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