Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud powers our Service Team
What do you like best about the product?
The ability to use a single tool to manage all our inbound channels and ensure our agents are working efficiently.
What do you dislike about the product?
The chat client experience has some opportunity to improve.
What problems is the product solving and how is that benefiting you?
Able to scale our support teams and push self service
Service cloud transforms the service experience
What do you like best about the product?
Using service cloud has given us an overall view of our client information in one place. It's transformed the agent experience and productivity to review previous cases from our clients and all products that the client has prior to working a new case. The ability to automate process has improved our scalability.
What do you dislike about the product?
There are some areas for improvement in the idea exchange such as improving out of office functionality
What problems is the product solving and how is that benefiting you?
It give one place to view all customer data
Service Cloud Review
What do you like best about the product?
I am new to service cloud/Salesforce. But what I like most about it is the ability to create dashboards.
What do you dislike about the product?
There is not much I dislike about service cloud at this point since I have not been to involved with it yet.
What problems is the product solving and how is that benefiting you?
Service cloud helps us manage our leads and opportunities for clients. As well as being able to create reports.
Service cloud review
What do you like best about the product?
Case management and selfservice. And communities
What do you dislike about the product?
Salesforce Knowledge. Content management
What problems is the product solving and how is that benefiting you?
Contemt management and self service for content creation
AI driven service cloud
What do you like best about the product?
AI is in front and center of customer experience servicre.
What do you dislike about the product?
Too many components and cost of licenses.
What problems is the product solving and how is that benefiting you?
Automation via AI and also service catalog exposure to customers.
Great experience for service agents
What do you like best about the product?
It enables our services users to support customers. The team has continued to innovate keeping end user experience in mond, which has enhanced user experience significantly over the years.
What do you dislike about the product?
We need more flexibility around how Salesforce objects can be deployed. Moreover, we need more flexibility in terms of reporting and how data sets are handled.
What problems is the product solving and how is that benefiting you?
It is solving for customer self service which is central to our strategy. Morever, we appreciate the work being done around Einstien and Knowledge Management, which boosts employees productivity
Customer Profile in One Place
What do you like best about the product?
Very useful to have all the customer detail in one place!
What do you dislike about the product?
Multiple users may become costly - Best to find solution with the rep.
What problems is the product solving and how is that benefiting you?
Using multiple platforms previously.
World class crm software for enterprise of any scale
What do you like best about the product?
Anything that an enterprise needs to create a world class CRM system via low code strategy is available ootb . Secure infrastructure and ability to seamlessly integrate with rest of the enterprise
What do you dislike about the product?
Add on pricing for some must have features
What problems is the product solving and how is that benefiting you?
Provide best customer service to our customers
Great platform for efficient Customer Support
What do you like best about the product?
Features around AI and Einstein and GPT helps best industry standards capabilities to deliver the most of the customer engagement and support.
What do you dislike about the product?
Few limitations around around Einstein Case Features like Einstein Case Classification and Skills BAsed Routing Rules limit of 100.
What problems is the product solving and how is that benefiting you?
Solving B2B Customer Support through multiple channels like Email to Case/Chat/Web to Case/telephony
Service Excellence
What do you like best about the product?
Simplistic way to service and support the customer experience
The features are simple to use and our frontline has given us great feedback.
Everyone should use this tool.
The features are simple to use and our frontline has given us great feedback.
Everyone should use this tool.
What do you dislike about the product?
I do not have any complaints about service cloud. Our implementation was seamless with limited issues. I would tell anyone using it that they should have clear requirements to launch their tool
What problems is the product solving and how is that benefiting you?
Aggregation of information and seamless passing of customer information through the system
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