Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
It has great service features and opportunities for admins and devlopers to build apps
What do you like best about the product?
Console and case management
Automation features and ability to integrate with datq cloud
Automation features and ability to integrate with datq cloud
What do you dislike about the product?
It is a bit pricy and some restrictions to use based on license
What problems is the product solving and how is that benefiting you?
Case management
Flexible and scalable support solution
What do you like best about the product?
Service cloud is easy to configure and maintain. The user experience is intuitive, making training straightforward.
What do you dislike about the product?
Licenses can be expensive when implementing for large teams
What problems is the product solving and how is that benefiting you?
All of our support workflows exist in one place. This keeps our support agents focused without constantly switching apps.
Best of the breed
What do you like best about the product?
I like its case management capability and integration with other Salesforce products
What do you dislike about the product?
Salesforce Service Cloud is complex for uses, the learning curve is steep. Customization can be time-consuming and require technical expertise
What problems is the product solving and how is that benefiting you?
Using are using it for the ticket tracking and resolution.
Great tool for integration
What do you like best about the product?
Streamline multiple applications using integration
What do you dislike about the product?
Still observing our processes to determine if any issues arise as we are migrating to Azure
What problems is the product solving and how is that benefiting you?
It is helping us standardize customer communications, transparency and easy to use portal
Good Solution
What do you like best about the product?
Employee feels comfortable in the platform
What do you dislike about the product?
Grows license and buy additional license to use other functionalities
What problems is the product solving and how is that benefiting you?
case follow-up
If a great experience and customer service is what you're looking for, Service Cloud is the solution.
What do you like best about the product?
There are many capabilities that Service Cloud adds to your customer service strategy, in addition to the opportunities in repurchase and service processes, the above is foundational for our industry.
What do you dislike about the product?
The speed at which we can adapt changes and evolution, always seeking to meet the needs of our business processes
What problems is the product solving and how is that benefiting you?
We are currently looking for integrations between different organizations as well as backend-level integrations.
Service cloud for case management
What do you like best about the product?
We have been using service cloud for our case management and it has all the functionality needed . There has been minimal customization required
What do you dislike about the product?
Better features with knowledge articles is needed
What problems is the product solving and how is that benefiting you?
Product complaints
Service Cloud is awesome
What do you like best about the product?
I love the service console, it helps my call center team work efficiently to solve customer issues!
What do you dislike about the product?
Nothing, it is very complimentary to our Sapes cloud
What problems is the product solving and how is that benefiting you?
It keeps us on the same page with our members and increases our service scores!
Service Cloud Helps Collaboration for Solving Problems
What do you like best about the product?
Collaborating on Service Cloud cases via Slack is a game changer. It allows experts to swarm and everyone wins.
What do you dislike about the product?
Setup can be challenging, especially at the entitlements level.
What problems is the product solving and how is that benefiting you?
It is where we manage all our case resolution
Really powerful
What do you like best about the product?
alesforce Service Cloud stands out for its ability to centralize customer service interactions, ensuring that agents can access all necessary customer information in one place. The platform’s integration with AI features, like Einstein, automates routine tasks and provides valuable insights, helping to resolve issues faster. Additionally, its scalability and customizable workflows allow it to adapt to any business size, making it an essential tool for improving customer satisfaction and operational efficiency
What do you dislike about the product?
That I need to add another infrastructure layer
What problems is the product solving and how is that benefiting you?
Speed of answer
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