Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Service cloud review
What do you like best about the product?
I love that service cloud gives visibility into the needs of our customers.
What do you dislike about the product?
I would like more options for connecting email to case. I would like more fields to automatically set while setting email to case functionality.
What problems is the product solving and how is that benefiting you?
I'm trying to give reporting visibility to executives.
Service with a smile
What do you like best about the product?
We love the ability to handle case management with our outside contractors.
What do you dislike about the product?
We don't have any real issues or downsides with the product.
What problems is the product solving and how is that benefiting you?
It allows our techs the ability to resolve issues In real-time.
Service Cloud CRM for Retail Fast Fashion
What do you like best about the product?
Automation AI and Customer 360 are the best features
What do you dislike about the product?
Direct social media connectivity not available as out of the box
What problems is the product solving and how is that benefiting you?
Customer pro actove support resolved
Service Cloud is great!
What do you like best about the product?
It helps the service department better help their customers
What do you dislike about the product?
Nothing. I think Service Cloud is great and fulfills my needs
What problems is the product solving and how is that benefiting you?
How to help with customer returns
Service Cloud will make you want to switch from your current provider
What do you like best about the product?
Service Cloud makes it so that our reps have all of our employee data available to them for IT support. Coupled with a salesforce inventory system, our reps have all that they need to provide the best support for our constituents.
What do you dislike about the product?
Unless you have licenses or are replacing your current system, the implementation and licensing cost can be high. Work on consolidating other systems into salesforce
What problems is the product solving and how is that benefiting you?
We are able to provide our support techs with a 360 view to better support our constituents. This allows them to be more efficient in solving problems, resulting in less downtime and better satisfaction ratings.
Best ticketing platform!
What do you like best about the product?
Layout, options. Salesforce is the best
What do you dislike about the product?
Nothing, there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
The calls the reps take, helps customers resolve issues faster
The best system for great service
What do you like best about the product?
The fact that every challange can be adressed company wide. From customer cases, reports, automation, dashboard, and crm. Everything is in one system that helps keep data quality up to speed
What do you dislike about the product?
The possibility to customize seems great, but will set you up to fail in the long run. Every time you customize it will remove an option for progress at a later point.
What problems is the product solving and how is that benefiting you?
The ability to help our customers with their conserns in a fast, consistant and correct way every time they get in touch with us. All information in one place..
Sr Director Business Analytics
What do you like best about the product?
Salesforce Service Cloud is fluid integration of entity data relationships, which greatly simplifies reporting and analysis. This integration streamlines our workflow and enhances our ability to gain valuable insights from our data.
What do you dislike about the product?
Potential drawbacks include complexity, compatibility issues and security concerns
What problems is the product solving and how is that benefiting you?
Centralizing case management, offering multi-channel support, and providing automation tools. These results improve efficiency, personalize customer interactions, and build value insights through analytics.
Super helpful
What do you like best about the product?
Ease of use, flexibility, adaptability, service voice compatible
What do you dislike about the product?
Basic issues with email not updati no if contact is updated on a case emai.
What problems is the product solving and how is that benefiting you?
Customers are able to keep track of their cases. Customer and Technical support can work more efficiently
For agents by agents
What do you like best about the product?
It is easy to customize and we can react to and implement agent feedback in near real time.
What do you dislike about the product?
Everything so far has been outstanding, great job.
What problems is the product solving and how is that benefiting you?
Single pane of glass to reduce need to go to multiple places to solve a customer's issue.
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