Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Helps business
What do you like best about the product?
Provides the capabilities helpful for agents to serve customer
What do you dislike about the product?
Service cloud needs additional capabilities to get maximum benefit
What problems is the product solving and how is that benefiting you?
Agent and customer support
Bringing it all together
What do you like best about the product?
SFSC brings all our systems together making it easier for our agents.
What do you dislike about the product?
We over customized making it hard to make changes.
What problems is the product solving and how is that benefiting you?
Customer self service l
All You Need For Service
What do you like best about the product?
Everything is in one place and the UX is seamless for the user
What do you dislike about the product?
Right now I see very few downsides to using this product
What problems is the product solving and how is that benefiting you?
Being able to have all the info in one place
Infinitely Customizable Platform for Support
What do you like best about the product?
Service Cloud can be tailored to fit your unique support processes and easily enhanced with AppExchange apps, providing a low-code solution that ensures robust security and compliance.
What do you dislike about the product?
Configuration can be complex, but partnering with a Salesforce expert will help streamline the process and accelerate your project’s success.
What problems is the product solving and how is that benefiting you?
Project management and trouble ticketing solutions to easily track issue and support our customers.
Automation Station
What do you like best about the product?
The ability to have it do anything we want with the data that is input
What do you dislike about the product?
The out of the box user interface isn't attractive to younger users
What problems is the product solving and how is that benefiting you?
It is providing us an entry point of data for our customer service agents that is available across the enterprise
Service Cloud call center
What do you like best about the product?
Keeping my team up to speed on all the latest cases. We love that we can share with our I Bernal team and our external call center and our remote agents.
What do you dislike about the product?
If it is not set up properly it will be very difficult to use
What problems is the product solving and how is that benefiting you?
Multiple brand case management
Great Product!
What do you like best about the product?
It keeps my customer's data safe & secure
What do you dislike about the product?
It can be a lot of navigation sometimes.
What problems is the product solving and how is that benefiting you?
A total area for customer contact
Service cloud
What do you like best about the product?
The omichannel is the very best and it gives full service
What do you dislike about the product?
Integration between different systems and data migration
What problems is the product solving and how is that benefiting you?
Quick resolution and faster
Very comparable to Epic CRM
What do you like best about the product?
KPIs, dashboards, not sure what else....
What do you dislike about the product?
Not sure yet.............................
What problems is the product solving and how is that benefiting you?
Solving complex patient requests for specialty physician appointments
Elevating customer experience with Salesforce
What do you like best about the product?
Faster and efficient way to handle customer complaints. Increases employee productivity and customer satisfaction. Holistic view of the entire customer cases in few clicks . Reduces complexity and delays in customer complaints resolution to a great extent
What do you dislike about the product?
We like everything about the Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Faster customer complaint resolution ensuring customer delight leading to customer retention
We are fully aware that retaining an existing customer is the best business strategy & Salesforce service cloud is helping us in ensuring that to a great extent
We are fully aware that retaining an existing customer is the best business strategy & Salesforce service cloud is helping us in ensuring that to a great extent
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