Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Perfect mixture of ease and power
What do you like best about the product?
Salesforce makes it simple and powerful. They continued update the SaaS component and at the same time can build whatever we need on the platform.
What do you dislike about the product?
Some of the components that have come over through acquisition are still on their own platform and integrated... Would be great if they get around to migrating that to the core platform.
What problems is the product solving and how is that benefiting you?
We are able to funnel all of our customers needs into one system, enabling our customer contact center to have visibility of the issues happening easily prioritize responses.
Salesforce Service Cloud, Essential for Comprehensive Communication
What do you like best about the product?
I love how Salesforce Service Cloud has solved cross-departmental communication issues. It simplifies the resolution of guest complaints, and anyone within Salesforce can follow the guest's status. I enjoy its ease of use in having the company's objectives clear. The single-channel approach has improved our efficiency, transforming difficult tasks into simple processes. Additionally, the omnichannel feature is another vital function. The integration with third-party tools is seamless, allowing the use of a variety of tools without issues.
What do you dislike about the product?
The documentation on some services is not sufficient.
What problems is the product solving and how is that benefiting you?
I use the product to solve internal communication problems and between departments, improving guest complaint management. The unichannel approach facilitates task prioritization, and the integrations expand communication capabilities.
Sam insurance expert
What do you like best about the product?
I implemted service for aig, axa and allianz using our partners. Its amazing platform
What do you dislike about the product?
None for growh. But if they can share product roadmap auto intergrated would be great
What problems is the product solving and how is that benefiting you?
It helped to grow revenue
Incredible
What do you like best about the product?
The ease of access and Connecting of customer data
What do you dislike about the product?
Lack of signature success plans as we can provide complete coverage of tech landscape
What problems is the product solving and how is that benefiting you?
Giving 360 view of our customer and allows our agents to use a single integrated view
It works like a charm
What do you like best about the product?
Salesforce is the most complete CRM solution, with a lot of capabilities integrated with gen ai
What do you dislike about the product?
Nothing really. I think it's really a complete solition
What problems is the product solving and how is that benefiting you?
Users are more effective, the increased their productivity
Service cloud
What do you like best about the product?
Best service cloud for customers and sales
What do you dislike about the product?
More often useful to all regular basis customers
What problems is the product solving and how is that benefiting you?
Contacting to the customers
SF service cloud
What do you like best about the product?
The options of how to get support as well as type of support like articles versus live support
What do you dislike about the product?
Still testing so no paint points discovered yet.
What problems is the product solving and how is that benefiting you?
Having one system manage support rather than using multiple systems
Simplifying service
What do you like best about the product?
Having all general emails create cases in different queues makes running our help desk so much easier
What do you dislike about the product?
Would like to configure more field defaults with email to case
What problems is the product solving and how is that benefiting you?
It helps my small team handle several channels seamlessly
Awesome product
What do you like best about the product?
Faster service, very ease of use and good UI
What do you dislike about the product?
Nothing as such, it is a good product with awesome features
What problems is the product solving and how is that benefiting you?
It sloves omni channel and a the customer issues
Resolve Customer issues without emails and shared documents
What do you like best about the product?
As part of a multinational organisation, we've long been struggling with timely resolving customer requests and complaints when they required collaboration across the globe.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
With Service Cloud we see the case directly connected to our customer and every relevant party has access as they need.
What do you dislike about the product?
So far, our users love the functionality.
What problems is the product solving and how is that benefiting you?
Case Management, Email to Case, Knowledge. We've been able to standardize a lot of processes.
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