Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Sales Cloud is a one stop shop
What do you like best about the product?
Cases is a great object that allows you to see 360 degree view of a customer.
What do you dislike about the product?
Setting up chatter groups, can be confusing if you are new to the plarform
What problems is the product solving and how is that benefiting you?
The ability to have all issues in one place. Originally issues and queries lived in emails.
Service Cloud Saving Lives
What do you like best about the product?
Service Cloud is great at one-stop resolution. It's capabilities of allowing multiple users gain insights on the customer interaction is great!
What do you dislike about the product?
Duplicate record management is a little challenging
What problems is the product solving and how is that benefiting you?
Service Cloud helps our organization solve problems that our cancer patients are facing as well as assisting us in implementing our impact driven initiatives.
Service Cloud brings it all together
What do you like best about the product?
Agents have all the tools they need right in one place!
What do you dislike about the product?
Email-to-case is clunky! Anything involving email can lead to a lot of troubleshooting that is really difficult. Often we don't have access to their email client.
What problems is the product solving and how is that benefiting you?
Service cloud lets agents link data quickly to identify customer history and the products they are using.
Service Cloud is foundational in building a scalable service platform
What do you like best about the product?
Salesforce Service Cloud allows for agility and a sting base for scaling service to the organizational and customer needs. The low-code and no code capabilities allow for a range is use cases, expansion and changes to flows, and incredible apiece for rich data.
What do you dislike about the product?
Some of the challenges are really aroind how the rest of the organization understands and utilizes swevce data and flows. No dislikes in the platform itself.
What problems is the product solving and how is that benefiting you?
Service cloud allows for us to have a one stop shop for service interactions and to provide the organization with meaningful, actionable data insights.
BEST service tool in the world
What do you like best about the product?
How easy os to integrate service cloud with allí existing channels and route them using omnichannel.
What do you dislike about the product?
Sometimes can be hard top navigate using The consolé or be slow.
What problems is the product solving and how is that benefiting you?
Helps unifiying all channels un one platafor and route all thos interactons
Make Customers happy with awesome serivce!
What do you like best about the product?
Seamlessly handle customer requests from various channels, such as email, chat, social media, and phone, in a unified interface. Its suited for business of all size!
What do you dislike about the product?
It can be expensive for businesses of small size. Also because of the feature rich nature, it gets little complex to learn. Setting up service cloud may require assistance from experts for starters
What problems is the product solving and how is that benefiting you?
Its helping my clients with Challenges in handling customer inquiries from multiple channels by unifying interface for managing inquiries from email, chat, social media, and phone, providing consistent service.
One stop shop
What do you like best about the product?
Service cloud makes agent intersection faster. I like how easy it is to implement new changes. Faster deployment and change management. Easy to administer compared to other platforms.
What do you dislike about the product?
Analytics for KB article's needs to be improved. Not that we have encountered yet. Nothing yet as current solution will be improved by AI. Looking forward to generative AI.
What problems is the product solving and how is that benefiting you?
Its primary system for agent inspection. All information available for the agent. Yes Agents are more productive using service cloud. Business performance has increased.
Great product
What do you like best about the product?
Customer is at the center. We love using it to help them.
What do you dislike about the product?
Permission sets. User creation. Manual work.
What problems is the product solving and how is that benefiting you?
Crm software and assisting our customers.
Awesome product
What do you like best about the product?
Service cloud has everything one needs to manage their service department.
What do you dislike about the product?
Cases, work orders, all integrate well with sales cloud so adding this is easy!
What problems is the product solving and how is that benefiting you?
Easily assigns classes to the right team.
Supports our service channel
What do you like best about the product?
The flexibility and was of configuration supports our ever changing needs. The ability to easily access integrate with our CTI and survey tools to ensure effective CSAT.
What do you dislike about the product?
Cost can be prohibitive on the surface. Be sure to evaluate your goals against the value.
What problems is the product solving and how is that benefiting you?
Track and manage agent productivity. Ensuring prompt customer service for support or information. Automation of manual business processes
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