Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
amazing product
What do you like best about the product?
it helps agent productivity and boosts performance
What do you dislike about the product?
the product is the best and there is nothing that i dislike with AI i am expecting more
What problems is the product solving and how is that benefiting you?
it is the best for automating process
Service Cloud
What do you like best about the product?
Case management and activity timeline. Field Service Lightning overlay and entitlements
What do you dislike about the product?
Would prefer out of the box distinction between and Incident (affecting many companies ) and a Case (affecting one)
What problems is the product solving and how is that benefiting you?
Trouble to Resolution
At BSA
What do you like best about the product?
Service resolution, case and email notification
What do you dislike about the product?
Nothing I do not like it yet and will continue to review it
What problems is the product solving and how is that benefiting you?
We are replacing Zendesk with Service Cloud
My favorite cloud for customer experience
What do you like best about the product?
The cases object is very powerful and provides the foundation for all features.
What do you dislike about the product?
Complexity in certain implementations makes it difficult to make decisions or choose a path.
What problems is the product solving and how is that benefiting you?
Keeping email conversations in Salesforce and adding to the customer 360
Service Cloud is great!
What do you like best about the product?
I like that Service Cloud is easy to navigate, yet has deep, rich, features that enables our agents to deliver an excellent customer experience in an efficient way.
What do you dislike about the product?
Nothing, it's a great product and Salesforce is continuously enhancing it.
What problems is the product solving and how is that benefiting you?
It helps enable our agents to deliver a great customer experience
Service Cloud is helped us to address customer issues efficiently
What do you like best about the product?
Case Management is our faviourate feature. We can track response time of a case, setup SLA's a and escalation process setup
What do you dislike about the product?
We are facing difficulty to get 360 degree view of case. It will good if we have a flexi page or drag and options to provide 360 degree view of a case.
What problems is the product solving and how is that benefiting you?
It is helping us track and manage customer issues. And providing platform to our customers to submit their complaints.
Trustworthy and Secure
What do you like best about the product?
We love the quick delivery, scalability and easy tie in with all other customer 360 apps and tools.
What do you dislike about the product?
Have not come up on any downside for our usage. Modern technology integration seems to be present in every case we have needed.
What problems is the product solving and how is that benefiting you?
Single application for all user tools.
Service Cloud very nice
What do you like best about the product?
You can access customer and correspondence history data immediately from the console
What do you dislike about the product?
If you open a lot of data in a subtab, it becomes difficult to understand
What problems is the product solving and how is that benefiting you?
I was able to immediately access the past correspondence history due to difficult customer correspondence.
Salesforce Service Cloud is a robust customer service platform
What do you like best about the product?
I like the omni-channel support and the AI-driven automation features, which make customer service more efficient and personalized.
What do you dislike about the product?
One downside is that the platform can be complex for new users, requiring significant time and training to master.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by centralizing all interactions across various channels into one platform. This benefits me by providing a complete view of customer interactions, enabling faster response times, improved case management, and more personalized service, which leads to higher customer satisfaction and team productivity.
Resolution speed
What do you like best about the product?
It is being able to automate cases for faster service and resolution.
What do you dislike about the product?
No real downsides other than not taking full advantage of what the product has to offer.
What problems is the product solving and how is that benefiting you?
When an issue arises, having the ability to quickly route who should offer the best help.
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