Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is a must have for service orgs
What do you like best about the product?
The ability to customize workflows for service is a game changer.
What do you dislike about the product?
It's can be complex so you really need to have someone knowledgeable working on it. A business user with no salesforce experience should not be the one setting things up.
What problems is the product solving and how is that benefiting you?
It has helped us streamline issues to help
Make sure the right problems are getting to the right team as quickly as possible.
Make sure the right problems are getting to the right team as quickly as possible.
Case management
What do you like best about the product?
Case assignment works really great for us
What do you dislike about the product?
Case assignment rules can be finicky depending on the case creation source
What problems is the product solving and how is that benefiting you?
We use it to manage internal cases and help desk
The best CRM Service Platform!
What do you like best about the product?
Absolutely the best CRM service platform that provides immense customer satisfactory features specially in reference to customer service supports that we extensively use at Hilton. With AI baked to the Service cloud platform, it has become much unbeatable service platform in the world!
What do you dislike about the product?
A much faster GA of GEN AI would be good.
What problems is the product solving and how is that benefiting you?
Supporting our guest experience in our contact center platform across all our hotels in world wide.
Service cloud help us to increase customer services satisfaction. Agent force seems Great very great
What do you like best about the product?
The 360 view and the native link with agent force
What do you dislike about the product?
Nothing :)
Maybe the voice add on not inclueded
Maybe the voice add on not inclueded
What problems is the product solving and how is that benefiting you?
Our agent have the 369 view and can answer to customers
Service Cloud drives employee efficiency
What do you like best about the product?
360 view is very practical and efficient
What do you dislike about the product?
Nothing, every functionality is usefull and pratical
What problems is the product solving and how is that benefiting you?
Customer satisfaction
Simply Great
What do you like best about the product?
Its great at keeping our support cases organized and the team focused on resolution rather than research and data entry
What do you dislike about the product?
I would like more out of box automation to proactively
What problems is the product solving and how is that benefiting you?
It unifies customer interactions across multiple channels (phone, email, social media, chat) into one platform, providing a 360-degree view of each customer.
Very good product
What do you like best about the product?
Strong unified platform integration with other SF products
What do you dislike about the product?
Look and feel could be improved compared to other tools
What problems is the product solving and how is that benefiting you?
Improve teams efficiency
Enchanté Customer Service
What do you like best about the product?
The console approach an easy access to the whole customer database
What do you dislike about the product?
The look and feel is quite dated and can be improved with more modern lwc
What problems is the product solving and how is that benefiting you?
Knowledge management and customer 360 view of all ongoing requests
Fastest platform to develop on
What do you like best about the product?
The platform provides most of what you need while giving you the flexibility to fully customize
What do you dislike about the product?
It can be expensive so you have to manage it
What problems is the product solving and how is that benefiting you?
Service agent efficiency
AI-Powered Tools
What do you like best about the product?
Features like Einstein AI help automate repetitive tasks, predict case outcomes, and suggest responses to agents, improving efficiency and customer satisfaction.
What do you dislike about the product?
Cost of the product, needs for customization
What problems is the product solving and how is that benefiting you?
Easy access to knowledge base
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