Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Omnichannrl service support
What do you like best about the product?
The focus on solving customer cases right away
What do you dislike about the product?
Not so much, but our it infrastructure would make it easier to grow using service cloud if we could benefit more of new features across other systems as well
What problems is the product solving and how is that benefiting you?
Gathering our partner knowledge in one place and letting us react proactively to their needs
Informative and innovative
What do you like best about the product?
Service console bringing all data in one spot
What do you dislike about the product?
Email to case and the html issues that flow into the. Out of the case
What problems is the product solving and how is that benefiting you?
Resolution to pre and post service queries
Service Cloud enables scalable, automated, omni-channel service
What do you like best about the product?
Service Cloud is a scalable solution with many out of box automation tools to get started quickly. It is powerful and flexible to meet a variety of needs.
What do you dislike about the product?
At times, it feels like Service Cloud should not be so disconnected from Sales and Marketing.
What problems is the product solving and how is that benefiting you?
Salesforce makes it easier for us to support agents across businesses and channels and empower self-service and agent efficiency within those areas.
Love Service Cloud for its loyalty management
What do you like best about the product?
Useful loyalty management for my organisation's patrons and it's local data storage in our home country for data security.
What do you dislike about the product?
Can be complex to use to it may take time for the business users to learn
What problems is the product solving and how is that benefiting you?
Lack of an integrated and automated service management solution for our library patrons
Amazing news ai
What do you like best about the product?
Simply to use and able to get easily the dashboard
What do you dislike about the product?
Must necessary to improve the quality for the voce connection
What problems is the product solving and how is that benefiting you?
Reduce the fte
Sr Salesforce Admin
What do you like best about the product?
I'm able to efficiently organize cases. Disseminate work and give transparency to stakeholders.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
SLA SLA :-) this was an area where we struggled
It Works
What do you like best about the product?
It works. A lot of other CRM tools promise a lot but can't deliver.
What do you dislike about the product?
The UI/UX is not consistent. The buttons, actions and other interactions are scattered all over the console.
What problems is the product solving and how is that benefiting you?
Supporting customers with ease and with scale.
Helping service agents know what to do
What do you like best about the product?
New service agents can be onboarded faster by providing prompts on what actions to take when servicing customers. Next best action helps them with this
What do you dislike about the product?
It can easily get cluttered with data if you let it.
What problems is the product solving and how is that benefiting you?
Recording data about issues our customers face
Service cloud if one stop solution for all your customer service
What do you like best about the product?
Service cloud is so good that a customer can automate complete service lifecycle for their clients.
What do you dislike about the product?
Nothing is there to dislike about service cloud
What problems is the product solving and how is that benefiting you?
It's being used as ticketing tool for our sales users:
Omni Channel Capabilities
What do you like best about the product?
Service Cloud has been a game changer for our organization due to us collaborating and leveraging one platform to handle all our channel needs. Customization of experiences also helps us to provide better service.
What do you dislike about the product?
Service Cloud has the opportunity to enhance the email to case functionality. Perhaps Einstein Copilot will help but today state it only maps the email to a team and would be best to prepopulae information we know to help
What problems is the product solving and how is that benefiting you?
Service Cloud provides a consolidated and shared experience to support our customers. By the entire organization using it the same way helps us to better training and support
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