Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
A solution that improves service quality and assists agents in their work
What do you like best about the product?
The possibility of communicating through multiple channels, managing cases, and having all the client's information in one place.
What do you dislike about the product?
Some restrictions of omnichannel regarding task management.
What problems is the product solving and how is that benefiting you?
Communications with clients, obtaining information, automating processes according to the type of cases, obtaining recommendations.
Service cloud
What do you like best about the product?
Field service and servixe management and operations streamline
What do you dislike about the product?
Not Applicable as it has been helpful in general
What problems is the product solving and how is that benefiting you?
Customer self service
Service cloud is extremely powerfu for case management
What do you like best about the product?
It's an all-in-one workspace. you can do so much without changing screens
What do you dislike about the product?
I haven't really found any major downsides
What problems is the product solving and how is that benefiting you?
it helps our agents do more without changing screens
Immensely valuable customer service platform
What do you like best about the product?
Service Cloud excels in case management, real-time reporting, and AI-Einstein. It boosts our advocate efficiency and customer satisfaction, combined with Knowledge and Feedback Management
What do you dislike about the product?
My favorite feature, its flexibility, is also a hinderance as it can be customized so much that you can get yourself in trouble. Remember to configure first - avoid customization wherever possible to stay agile and easily adopt new capabilities.
What problems is the product solving and how is that benefiting you?
Customer case management and support
Review on Service Cloud's presence in Salesforce community
What do you like best about the product?
Einstein AI for service cloud is an amazing tool set!
What do you dislike about the product?
Currently, I do not have anything to dislike about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
It takes load off the service agents
Service Cloud feedback
What do you like best about the product?
How the service voice seamlessly make the contact center better. Milestones and entitlements are really good and the path features add a lot to it
What do you dislike about the product?
Looking for more features related to gen ai
What problems is the product solving and how is that benefiting you?
Creating good service console and 360. Enhanced the customer satisfaction as well as improved the contact center performance by 30%
Automation Boosted Our Productivity with Agentforce Service
What do you like best about the product?
I really appreciate that Agentforce Service allows us to automate the process, which originally was manual. This automation has sped up our product handling, leveling up our productivity. Everything is working fantastic, and I don't see any improvements needed at this time. We love the product.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
Agentforce Service helps us organize product demos for customers and automates processes, which levels up our productivity.
Great platform with many capabilities
What do you like best about the product?
Salesforce Service cloud is a very flexible and customizable solution. There are several natural integrations. I truly allow for greater customer insights, automated workflows, and customer quality.
What do you dislike about the product?
While the platform is customizable, it can be complex and is a significant investment in your business.
What problems is the product solving and how is that benefiting you?
Service cloud is our one stop platform for managing customer interactions. This has streamlined case management and enabled agent productivity.
The next step in continuous service team evolution
What do you like best about the product?
Unification of data and analytics has vastly improved the efficiency of our business and our employee experience.
What do you dislike about the product?
Expensive, but pays it back. Just a lot of up front investment.
What problems is the product solving and how is that benefiting you?
Unified data
Perfect solution for after services
What do you like best about the product?
Excellent tool for customer care and contact center team to fill in all the case details and have it all together in one place .
Email to case is a cool feature that has helped a lot .
Email to case is a cool feature that has helped a lot .
What do you dislike about the product?
There is nothing that comes to my mind that I dislike
What problems is the product solving and how is that benefiting you?
It helping the service call centers to get the details on the case and have it all accumulated at one place .
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