Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing!
What do you like best about the product?
I love how easily configurable service cloud is. It allows me to customize it to meet all of my needs.
What do you dislike about the product?
There are almost too many choices and that makes it hard to pick.
What problems is the product solving and how is that benefiting you?
Communication with the service team and transparency to the rest of our business
Excellent platform
What do you like best about the product?
Scalability, customization and ease of use.
What do you dislike about the product?
Need a specializing resource to run larger implementations.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud allows us to effectively track and manage work load across our internal teams.
Tech review
What do you like best about the product?
Chat bots enablement is awesome feature. Case management and entitlement process is a best feature to track SLA
What do you dislike about the product?
Communities and api integrations for other communication platforms could be improved
What problems is the product solving and how is that benefiting you?
SLA management and case management
Digital Product Manager
What do you like best about the product?
Flexibility of the tool by industry, subject and company desire of results.
What do you dislike about the product?
More examples & template recommendations by industry
What problems is the product solving and how is that benefiting you?
One stop shop for customers & employees
Service cloud for scale
What do you like best about the product?
Easily manage slas with entitlements and milestones. The addition of dynamic forms recently is also a game changer in managing dependency in data collection by case types
What do you dislike about the product?
Complexity of setting up Omni channel sources for cases versus some of the other providers, especially WhatsApp and the need for digital engagement. We have had inconsistent results from what's app bots
What problems is the product solving and how is that benefiting you?
Providing consistent support and responses to customers. Enabling self service and case deflection, allowing cases to enter via multiple channels and respond the same
Service Cloud makes servicing clients easier
What do you like best about the product?
The best thing about Service Cloud is that once it's setup, it becomes a powerful force in equipping service agents to assist with support queries quickly and effectively.
What do you dislike about the product?
Strong technical knowledge is required to setup the full suite of Service Cloud products and integrations. An improvement could be to make this more of an automation style building process.
What problems is the product solving and how is that benefiting you?
Case management and skills based routing are highly valuable aspects of business improvement that have increased customer satisfaction. Service agents are also more confident when tackling cases as they know they have the support of the Service Cloud behind them.
Service Cloud is awesome
What do you like best about the product?
Ability to create and maintain our CRM experience with customaiztion and productivity add ins that are plug and play
What do you dislike about the product?
Nothing at this time. We have a heavily customized org so most of our issues are self inflicted
What problems is the product solving and how is that benefiting you?
Ability to connect with our customers effectively and efficiently in a timely manner
Powerful tool to serve customers
What do you like best about the product?
Agents are enabled with everything they need to provide excellent customer service.
What do you dislike about the product?
Tough to implement when you have many legacy systems and disorganized data.
What problems is the product solving and how is that benefiting you?
It gives us a great view of the customer, which allows us to personalize conversations and increase satisfaction.
magic service with Einstein!!!
What do you like best about the product?
The innovation with générative AI...all intégrated with customer data
What do you dislike about the product?
The integration with service voice cloud
What problems is the product solving and how is that benefiting you?
Case management workflow for first & second level
Great support platform
What do you like best about the product?
Easy setup and flexible customization and integration.
What do you dislike about the product?
Certain functionalities need improvements
What problems is the product solving and how is that benefiting you?
Collect and route customer support to responsible business units; provide different support processes for different needs
showing 1,991 - 2,000