Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless to Use, Highly Configurable
What do you like best about the product?
I like using Agentforce Service because it's easy to use and very configurable. It helps make our services and implementations easier for us and our clients. Additionally, the initial setup was very easy and seamless.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Agentforce Service to manage user workflows and customer experience, making services easier for us and our clients.
Exploring Integration Potential with Agentforce
What do you like best about the product?
I like Agentforce Service's ability to do everything and how it's only getting better over time. I find the tools interesting, especially its ability to integrate and import information from AWS S3 Cloud. There are just so many things you can do with it. I also appreciate its potential to make interactions conversational instead of just script-based, which is an aspect I'm looking forward to using.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Nothing yet. We haven’t implemented it yet
Flexible and Scalable, But Needs Better Documentation
What do you like best about the product?
I like Agentforce Service's flexibility for our teams to customize certain forms. Its scalability across our different business sectors is also impressive. Plus, I appreciate the ability to use AI agents to automate tasks and promote automation. The initial setup was easy and very intuitive.
What do you dislike about the product?
We need better uniformity across our teams on how to best utilize Agentforce Service. Documentation is very critical for us.
What problems is the product solving and how is that benefiting you?
Agentforce Service helps in managing our grants and business operations, offering flexibility for teams to customize forms and scalability across business sectors. I like the automation through AI agents.
Facilitates Smooth Back Office Collaboration, With Some Chatter Hiccups
What do you like best about the product?
I really like how Agentforce Service integrates with the rest of our platform. This integration allows our client services reps to see a full relationship of the customer as they service them. It also enables us to make external callouts to a system source of records or accounting software, which is quite helpful for our operations.
What do you dislike about the product?
Using Chatter can be a pain, especially when integrating with external clients, and it could be tough.
What problems is the product solving and how is that benefiting you?
I find Agentforce Service allows our back office team to collaborate on client issues using Chatter, automating data processes and triggering workflows based on case stages.
Makes the Shift to Proactive Support a Breeze
What do you like best about the product?
It makes pivoting to proactive support a breeze
What do you dislike about the product?
The constant name changes makes it hard to know what we are running on, and adds confusion when talking to peers, implementers, and reps.
What problems is the product solving and how is that benefiting you?
Customer contacts for order status
Intuitive and Easy to Use
What do you like best about the product?
It’s Intuitive. Streamlined. User friendly.
What do you dislike about the product?
The UI needs some improvement. Some UX design too.
What problems is the product solving and how is that benefiting you?
All customer support tickets.
Great Service
What do you like best about the product?
It works well with the Salesforce suite. We’re deploying it alongside E-commerce Cloud, Marketing Cloud, and Data Cloud, and it integrates smoothly with our setup.
What do you dislike about the product?
It has a lot of functionality so there are thing to learn.
What problems is the product solving and how is that benefiting you?
We have had no problems so far
Manager, Service Cloud Administration
What do you like best about the product?
Being able to connect service inquiries with the full scope of customer data in the Salesforce platform allows us to create well informed and accurate customer interactions.
What do you dislike about the product?
With the push to make everything ai centered, there is not enough focus on how impressive and efficient an org can be even without the new features that add significant cost.
What problems is the product solving and how is that benefiting you?
Service Cloud enables our contact center agents to have access to all the necessary tools they need to assist customers all in one place. Previously they had multiple systems they had to log into including a separate phone system that required them to manually create cases to work.
Excited About the Enterprise Knowledge Option
What do you like best about the product?
I am very excited about the enterprise knowledge option
What do you dislike about the product?
A little nervous about self-learning and creating knowledge articles. Would like a demo - will reach out to our salesforce rep
What problems is the product solving and how is that benefiting you?
We haven’t purchased yet, but are interested in integration with our 311 instance. Our rep recommended we attend today to learn more
One of the Best in the Industry—Easy, Detailed, and Secure
What do you like best about the product?
This is one of the best Software in the Industry. Easy, detailed and secure.
What do you dislike about the product?
Slowness sometimes however can be managed easily.
What problems is the product solving and how is that benefiting you?
Helps us to keep the customer data and responses made to the customer. The reports can be tracked too.
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