Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud sets the CRM standard
What do you like best about the product?
It's ability to create a custom desktop to meet any enterprises needs.
What do you dislike about the product?
Can be expensive per agent with advanced features.
What problems is the product solving and how is that benefiting you?
Giving agents easy access to customer data and enabling them to give the best customer service.
Service 360 24/7
What do you like best about the product?
Connecting customers seeking solution to the right agents using omnichannel-channel management is critical to our success. It is a game changer compared to other CRM services.
What do you dislike about the product?
We are finding that we need status based capacity in service and are not able to get the right agent reassignments in place. Service manager aspect could use improvements.
What problems is the product solving and how is that benefiting you?
Connecting customer issues to resolution through reduction of time constraints.
Service cloud review
What do you like best about the product?
Agent productivity and case resolution time
What do you dislike about the product?
Nothing I like it very much don't get issues , platform is really great
What problems is the product solving and how is that benefiting you?
CSAt scores are high with a great NPS s ore too
Service Cloud is a Flexible Platform
What do you like best about the product?
VIZIO has been able to customize Service Cloud to fit our very unique business model for support using a small team of developers. We can move quickly when we have to.
What do you dislike about the product?
Cohesive reporting for different channels of contact can be challenging. We often have to export data to blend it together to fully understand agent metrics.
What problems is the product solving and how is that benefiting you?
Service Cloud helps us help our customers who have problems with their TVs from their channel of choice. It has helped us to reduce AHT tremendously.
Excellent tool for Customer service
What do you like best about the product?
Ability to track cases and ensure customer satisfaction
What do you dislike about the product?
Can't think of any thing specific. Needs more integration with whatsapp probably
What problems is the product solving and how is that benefiting you?
Knowledge management, articles and keyword match etc
Admin
What do you like best about the product?
Omni channel, knowledge articles, derive console
What do you dislike about the product?
360 view of customer, case routing, approvals
What problems is the product solving and how is that benefiting you?
Not having any issues at the time
Solves many issues!
What do you like best about the product?
Service cloud simplifies the process of understanding and resolving issues. Documentation and support facilitate setup and improvements.
What do you dislike about the product?
Sometimes user experience is difficult to configure
What problems is the product solving and how is that benefiting you?
Facilitating simpler problem resolution
Mind blowing
What do you like best about the product?
The versatility of the tool , a CRM combined with a multitude of functionalities including reports and Dashboards and now AI !
What do you dislike about the product?
When will SF have its own IVR telephony system so we don't have to use other vendors
What problems is the product solving and how is that benefiting you?
One platform that provides access to customer information historical data and also one of the best CRM tool out there
Easy to use
What do you like best about the product?
Service cloud provides a ton of out of the box functionality to help adopt best practices in contact center operations.
What do you dislike about the product?
It can be overwhelming to understand all of the data model and functionality when customizing.
What problems is the product solving and how is that benefiting you?
Aids in one of our key business processes to reach out to other businesses on behalf of our clients.
Intermediate user of Salesforce
What do you like best about the product?
Friendly interface, easy to use. Lots of options
What do you dislike about the product?
Not aesthetically pleasing interface, could be more impressive
What problems is the product solving and how is that benefiting you?
Productivity and accessibility to information
showing 1,971 - 1,980