Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Customizable and efficient
What do you like best about the product?
Automated case responses and guided workflow
What do you dislike about the product?
Not enough customization for guided flows
What problems is the product solving and how is that benefiting you?
Tracking relationships with contact history
Service cloud transforms business
What do you like best about the product?
The ability to get customer data instantly when working with a customer on an issue.
What do you dislike about the product?
I don't see downsides for using Service Cloud
What problems is the product solving and how is that benefiting you?
Service cloud allows us to assist our customers quickly by having information available if our customers do find the answers themselves
Case management
What do you like best about the product?
Able to service multiple teams in on platform
What do you dislike about the product?
Nothing! Looking forward to AI!! And chat bots
What problems is the product solving and how is that benefiting you?
Case management and customer experience
Salesforce Platform Manager
What do you like best about the product?
I appreciate the ability to tie knowledge to service cases.
What do you dislike about the product?
Nothing. It works exactly the way I want it to.
What problems is the product solving and how is that benefiting you?
IT service requests and student tracking. Helps contain the item and bring in various resources ro support.
Salesforce Service Cloud is a great product
What do you like best about the product?
Service cloud offers Case Management, Omni, knowledge base, Live Agent, Einstein bots and now to add on service insights powered with AI
What do you dislike about the product?
Nothing for now, possibly all configurations looking a little complex can be made easy looking.
What problems is the product solving and how is that benefiting you?
It helps to serve our customer better with sales and service being on same platform
Service cloud enhance employee engagement
What do you like best about the product?
Service makes the employee work on the cases that they are actually skilled by routing to the right skilled agents, takes the important plumbing of assignment the case and sharing the case details.
What do you dislike about the product?
Unfortunately some features of cases are NOT built in spite of ideasexchange created for these, cases created via flow case assignment rule doesn't work that sounds silly to me why why why?
What problems is the product solving and how is that benefiting you?
Service cloud clearly assignment cases to right skilled agents plus it keeps track of the SLA and reportable to the leadership
Dependable product that enables organized support case management
What do you like best about the product?
The best thing about service cloud is the transparency it provides across the org. Everything is logged and accessible to all users, allowing for clear communication and shared work.
What do you dislike about the product?
There is so much potential but that requires customization which is hard for my business to maintain.
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud is the only platform with everything I need.
What do you like best about the product?
It is mature but also innovative. With so many users in the community I can find answers to my challenges.
What do you dislike about the product?
Power requires complexity and that can be a challenge.
What problems is the product solving and how is that benefiting you?
We have a global operation and SaleForce Service Cloud is everywhere.
Service Cloud is awesome
What do you like best about the product?
Configurations and AI capabilities are great. Love it
What do you dislike about the product?
Time to upskill on the product for an IT person
What problems is the product solving and how is that benefiting you?
Solves all our service problems
Great product a must have
What do you like best about the product?
It's a single solution that can provide a great crm to sales and service
What do you dislike about the product?
There are a few missing features to it that sales cloud has such as the lack of territory management
What problems is the product solving and how is that benefiting you?
It's allowing us to manage our customer support from a single point with multiple avenues from customers
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