Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud is great
What do you like best about the product?
Sales and service both enabled through the platform make it a seamless experience
What do you dislike about the product?
Would like knowledge enhancements could be better for customer experience
What problems is the product solving and how is that benefiting you?
User self service to how to use the platform
Service Cloud review
What do you like best about the product?
It's easy to organize objects and cases and know which member is assigned
What do you dislike about the product?
Nothing. It is a great product and I highly recommend.
What problems is the product solving and how is that benefiting you?
We use it for member grievances and keeping track of files, timeframes, etc
Love Service Cloud
What do you like best about the product?
Provides a unified location to help our customers.
What do you dislike about the product?
None at this time. I appreciate everything about Service Cloud
What problems is the product solving and how is that benefiting you?
Tracking and handling SLAs for our customers
Best service products and most robust
What do you like best about the product?
Very expandable tool with unlimited expectations
What do you dislike about the product?
Nice to have customized Web-to-Case like LWC support
What problems is the product solving and how is that benefiting you?
Interacting with End Users
Service Cloud rocks! So happy we made the switch.
What do you like best about the product?
The ability to have our service and sales team on same platform so they can talk to each other and make business processes more efficient.
What do you dislike about the product?
I am very happy with our service cloud. Implementation went great and our service agents are happy with the product.
What problems is the product solving and how is that benefiting you?
It allows for our agents to not have to swivel chair into other systems. They can get everything they need in one system. More efficiency.
The perfect data lake
What do you like best about the product?
The way data is linked from different sources
What do you dislike about the product?
The software requires a level of data understanding that the regular user will find challenging
What problems is the product solving and how is that benefiting you?
We are adapting cloud to serve out grassroots organizations
Works great with Sales Cloud
What do you like best about the product?
The most integrated cloud with Sales. It's intuitive with plenty of out of the box automations.
What do you dislike about the product?
Tough to setup. The UI isn't as intuitive and to use newer features like chat bots I have to pay more money.
What problems is the product solving and how is that benefiting you?
Helping our internal sales team get new leads for reps.
Great experience with the product!
What do you like best about the product?
We just started using the product, but I've been extremely impressed with how easy it is to use Service cloud to help increase satisfaction with our customers and donors.
What do you dislike about the product?
I've run into limitations with the reporting aspect of Service cloud, specifically in regard to reporting on customer activities. This could be that I need more training on how to use the product to its full capacity.
What problems is the product solving and how is that benefiting you?
Service cloud is helping our team to have a more wholistic understanding of the customers we are having conversations with. We've found a lot more confidence in conversations.
Amazing
What do you like best about the product?
It handlles all the cases seamlessly very easy to track the things altogether at one place
What do you dislike about the product?
As the things are growing rapidly fast and channces to build much more complexity if the developers are not good it going to be the hard for the client
What problems is the product solving and how is that benefiting you?
It helps to fulfill the requirements ofmy clients in different aspects based on the record rypes
Great platform
What do you like best about the product?
Our customer support team thrives with service cloud and it's add on features.
What do you dislike about the product?
Nothing, this tool is very robust and configurable
What problems is the product solving and how is that benefiting you?
24/7 global support model to best support our customers when they need it and how they want it. Automations increase support team effectiveness and productivity.
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