Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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You NEED Service Cloud
What do you like best about the product?
The ability to manage customer issues/questions and collaborate with other team members on cases.
What do you dislike about the product?
I would love to see Salesforce invest more in the product. New features always make it to Cases last.
What problems is the product solving and how is that benefiting you?
Allowing us to manage customer issues
Reporting on the Omni channel
What do you like best about the product?
I like the customer service as one stop shop through sales force.
What do you dislike about the product?
The reporting aspect of Omni channel, it can be improved for better customer experience.
What problems is the product solving and how is that benefiting you?
This is solving our case management and logging the case through omni channel. Providing capabilities to prioritize the case and getting better customer focus
Salesforce Service Cloud Chat
What do you like best about the product?
It lets me serve up information to customers using the knowledge Library which gives immidate insights into all things our company offers. It is so much better than what our competitors have. service cloud also has great integration with our external chat function
What do you dislike about the product?
Sometimes it can be too confusing to find what we're looking for and what information is need to send to customers. If there was a way to include retention policy to make sure we're not sending out outdated information
What problems is the product solving and how is that benefiting you?
Chat integration allowed us to reach out to our customers in a new channel. This allows us to services our clients fast and more efficiently. It has be an absolute game changer for us.
SERVICE CLOUD IS BEST
What do you like best about the product?
Helps us resolve complex customer issues.
What do you dislike about the product?
Everything about Service Cloud is best no dislikes
What problems is the product solving and how is that benefiting you?
Helping us solve customer issues and connecting with customer and knowledge-based.
Ai is truly amazing with service cloud
What do you like best about the product?
Scalable to distinct customers.
Einstein
Case routing based on skills
Case deflection based on solutions
Service cloud experience builder components to build a help site
Einstein
Case routing based on skills
Case deflection based on solutions
Service cloud experience builder components to build a help site
What do you dislike about the product?
Get out of box routing automation based on the lload
What problems is the product solving and how is that benefiting you?
Case deflection by showing the knowledge articles albothe to customers and agents while working on a case
Ease of creating articles when common issues arise.
Einstein ai
Ease of creating articles when common issues arise.
Einstein ai
Service Cloud rocks
What do you like best about the product?
It is intuitive and has a clean interface.
What do you dislike about the product?
SF continues to listen and provide updates and enhancements based on community feedback.
What problems is the product solving and how is that benefiting you?
Ordering parts, billing, service requests, warranty information.
The data world in an oyster
What do you like best about the product?
Service cloud allows us to solve for business operation inefficiencies that make a real difference in profit. The base tooling available in CRM makes for a limitless platform for ingenuity.
What do you dislike about the product?
The initial resistance to cost, adoption, training, and maintaince can be a hurdle that takes significant time and effort to address with management and decision makers.
What problems is the product solving and how is that benefiting you?
Helps to organize our data records in a single place with the most important data fields being front and center for our users. Many business units can see their own slice of information with ease.
Service Cloud
What do you like best about the product?
Very intuitive and easy to use to support most case management scenarios
What do you dislike about the product?
I have not had any issues with Service Cloud
What problems is the product solving and how is that benefiting you?
Allows us to provide the public with a mechanism to provide tips, complaints and compliments to us.
Ease of accessibility
What do you like best about the product?
How easy it was for my organization to pick up and learn
What do you dislike about the product?
Load times are the only consistent complaint we receive
What problems is the product solving and how is that benefiting you?
Allowing us to centralize and standardize how we approach customer service
Experience Cloud
What do you like best about the product?
It is a great way to centralize partners and customers by building service It allows for both internal and external to communicate
What do you dislike about the product?
At the moment it is our current solution. More training available for experience cloud features
What problems is the product solving and how is that benefiting you?
Keep everything in one centralize locating. Ease of use for customers to view the status of what there service and applications which makes more productive and increase performance
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