Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Product
What do you like best about the product?
Service Cloud is hlepful because you can automate process when the client looking for help or new products
What do you dislike about the product?
Sometimes the price is so higher than other products in the IT market
What problems is the product solving and how is that benefiting you?
All the process related with the client from basic Live Chat to complex situations when the client needs specific attention by support analyst
Service cloud review
What do you like best about the product?
We have been using service cloud since 3years. It helps us to easily manage cases.
What do you dislike about the product?
I'm not a service cloud expert, not able to provide any right feedback on thid
What problems is the product solving and how is that benefiting you?
It helps us to answer customer queries on time, route cases to different reps and team.
Works for Us
What do you like best about the product?
We have come to realize that the needs of our organization are complex and unique to our industry but Service Cloud is adaptable and can handle it all.
What do you dislike about the product?
Easy customization makes ad hoc requests more tempting to fulfill but also results in mountains of tech debt that can be extremely hard to eliminate
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to meet our customers where they are while seamlessly capturing all of the important data that we need to understand their wants and needs
Great product!
What do you like best about the product?
Allows high Efficiency with quick turnaround time for the cases
What do you dislike about the product?
It can be sometimes overwhelming for a new user when this is not swtup correcrly
What problems is the product solving and how is that benefiting you?
Automating case routing as well as providing quick resolution
Service Cloud Rules
What do you like best about the product?
Case management process has automated or workflows, and with Chatter we have instant communication with our customers
What do you dislike about the product?
It seems a lot of the self-service features take additional licenses
What problems is the product solving and how is that benefiting you?
Stop customers, visibility into their financial, travel, procurement an HR request
Service Cloud from Salesforce Consultant view
What do you like best about the product?
You have all case management process in the same system where your sales and marketing team working. Customer 360 all the way!
What do you dislike about the product?
Depending on the requirement the setup can be a bit complex. Price is also a big topic here.
What problems is the product solving and how is that benefiting you?
Case Management. Escalation Process. KPI and Reporting capabilities.
Because you have all data in the same system you can use and analyze your data for all your business purposes - sales,marketing&service
Because you have all data in the same system you can use and analyze your data for all your business purposes - sales,marketing&service
Home of Service
What do you like best about the product?
It is a great platform to have all your service actions and tasks in one place. I like the Omni channel approach to generate great service over all channels.
What do you dislike about the product?
Depending on the requirement the set up can become quite complex. We especially faced difficulties with notification and auto responses.
What problems is the product solving and how is that benefiting you?
Our clients get a lot of request through various channels such as Mail, phone, chat, social media. It is no problem to hold track of them all. Especially escalation rules have helped us in the past to double check and keep track of every single customer touch point.
It is great
What do you like best about the product?
It is a great member experience and chat feature
What do you dislike about the product?
Slow pricebooks are not great chat is not inituitive
What problems is the product solving and how is that benefiting you?
It is creating a 360 customer experience
CX centralized Support
What do you like best about the product?
The escalability of the tool and how you can personalize the user experience
What do you dislike about the product?
Coding to have some deeper apps or functions
What problems is the product solving and how is that benefiting you?
The contact relationship
Service cloud connects our customers
What do you like best about the product?
Service cloud helps handle our customers cases
What do you dislike about the product?
I wish I used it sooner and saved time and money
What problems is the product solving and how is that benefiting you?
Answering customer calls and internal questions.
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