Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Salesforce Service Cloud
What do you like best about the product?
What I like the most is the centralization of customer data such as the internal chat, direct communication with the customer via chat, knowledge bases, and the existence of case logging and tracking.
What do you dislike about the product?
The time that should be invested in employee training, the management regarding data protection in Salesforce, the cost of the software, some resistance to its use, and the adaptation process to the business in question.
What problems is the product solving and how is that benefiting you?
Mainly customer service.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
How it benefits them:
- Helps companies improve their customer service with reduced costs.
- Greater satisfaction for their customers.
CEO
What do you like best about the product?
Ease of use, ability to bring in all of my knowledge using Unified Knowlwdge. Ability to apply Einstein on all my knowlwdge
What do you dislike about the product?
Implementation requires PS. I wish it was more self-serve.
What problems is the product solving and how is that benefiting you?
Brining all my knowledge into one place- this is huge for me!!! I have 10 different sources of knowledge in my organization
Great customer service tool
What do you like best about the product?
Service cloud gives non developer users the ability to adapt to ever changing business needs to support customers.
What do you dislike about the product?
Service cloud currently solves for all of our service needs and we have not yet run into a use case it could not handle.
What problems is the product solving and how is that benefiting you?
Service cloud allows us to track customer complaints with internal workflows and approvals so the customers issues are resolved quickly and efficiently.
Centralized Service
What do you like best about the product?
It provides use a flexible solution for multiple service teams.
What do you dislike about the product?
It has a long learning curve to learn all the potential uses.
What problems is the product solving and how is that benefiting you?
It would help if there was an embedded digital adoption feature.
SF
What do you like best about the product?
Making life easier for users with automation capabilities
What do you dislike about the product?
Least helpful feature is chatter, not being used
What problems is the product solving and how is that benefiting you?
Moving users from manual efforts to automation, excel based and lotus notes tracker to systemic data entry
Customer 360
What do you like best about the product?
Service cloud is the underlying technology for so many customer relationships as one stop shop for everything related to our customers
What do you dislike about the product?
It would be great to integrate with other platforms without middleware
What problems is the product solving and how is that benefiting you?
Centralizing customer info to provide better support
Service Cloud is perfect for customer operations
What do you like best about the product?
Service Cloud provides great case management and Omni channel features
What do you dislike about the product?
Nothing really. I love using Service Cloud.
What problems is the product solving and how is that benefiting you?
Provide excellent customer service and technical support
The Gold-Stadnard
What do you like best about the product?
Salesforce Service cloud merges seamlessly with CRM solutions platform, as well as our 3rd party vendor solutions. It enables us the effectively and easily interact with our customers.
What do you dislike about the product?
While it certainly is not cheap, it's hard to complain too much. It provides incredible value and utility, and financial cost is only so much of a burden. Can't complain otherwise.
What problems is the product solving and how is that benefiting you?
It shows our problems of engagement, keep contacts properly siloed, while keeping our service department lean and efficient. It allows multiple channels of communication as well.
Service cloud is exceptional
What do you like best about the product?
Case management is so scalable and solves so many use cases
What do you dislike about the product?
It could use more of data and intelligence
What problems is the product solving and how is that benefiting you?
Keeping customer retention higher and solving the paint points.
The amazing sistem to keep in touch with clients
What do you like best about the product?
The facility to have all information, all posible response and all the historical activities on a single view
What do you dislike about the product?
That the customer don't think is the most powerful tool on the market
What problems is the product solving and how is that benefiting you?
The open tickets on a day
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