Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Service Cloud
What do you like best about the product?
Case management
Entitlements
Milestones
Entitlements
Milestones
What do you dislike about the product?
Nothing as such everything seems to be good
What problems is the product solving and how is that benefiting you?
Contact center
360 view of your customers
What do you like best about the product?
Inter connectivity with queues, cases, and managing work all in one place. Service Cloud when integrated with other Salesforce applications, users are able to experience also the partnership with others part of the Salesforce ecosystem.
What do you dislike about the product?
There is nothing I dislike about it. So far it has worked great in solving for client issues, splicing real problems in real time. I also appreciate the ability it has to connect with other solutions.
What problems is the product solving and how is that benefiting you?
Managing cases for users in Service Cloud. Contact centers when integrated with Voice Cloud or Enablement Sites, the experience is just comlely around the customer and the gent.
Salesforce Service Cloud Product Recommendation
What do you like best about the product?
Service capabilities- Case management, Omni channel and Chat bot
What do you dislike about the product?
Nothing concerning. We utilize most of the OOTB service features
What problems is the product solving and how is that benefiting you?
Product services and issues
Great product
What do you like best about the product?
Service cloud serves you the correct data and the correct time, allowing you to focus more on business
What do you dislike about the product?
Service cloud is excellent, Customers have been very pleased with our improved response times
What problems is the product solving and how is that benefiting you?
Customers can seamlessly create product and warranty cases
Salesforce service cloud
What do you like best about the product?
Easy to configure, intuitive for users, limitless possibilities.
What do you dislike about the product?
Sometimes it's hard to figure out how to best solution something because there are so many options.
What problems is the product solving and how is that benefiting you?
Workflow automation
Efficient processing
Reporting
Efficient processing
Reporting
Service Cloud Keeps Getting Better
What do you like best about the product?
Salesforce service cloud is a must especially if your company already use Salesforce Sales Cloud. The company will get a customer 360 view of the pre and post sales experience. With service cloud, you're also getting a platform where you can build custom solutions
What do you dislike about the product?
Case milestone is too focused on time but you can install the case flags app from app exchange that offers more flexibility. This is just a small thing, otherwise it is a great product!
What problems is the product solving and how is that benefiting you?
Standardization of work by using the Actions and Recommendations lightning component, lightning path component and knowledge articles. We also implemented automation to reduce clicks and improve data integrity.
Ease of use
What do you like best about the product?
User experience is excellent. Infinitely customizable, AI friendly
What do you dislike about the product?
Change management can be challenging, but training is helpful and easy
What problems is the product solving and how is that benefiting you?
Case management, Omni channel
Super consultants bringing service to our customers
What do you like best about the product?
easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets
What do you dislike about the product?
I can't se much here, easy to setup and use. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use. time tracking and customer connection as good as it gets
What problems is the product solving and how is that benefiting you?
A ordered connection between our customers and consultants, so that they can create Valuta for our customers. easy for our consultants bringing service to our customers . Strong connected solutions for everyday use.
Democratization of Technology
What do you like best about the product?
Engages the business and IT in solutioning and onnovation
What do you dislike about the product?
Can be pricey, or hard to get a good understanding of the licensing/skus/add-ons/etc
What problems is the product solving and how is that benefiting you?
Consolidates all of our support channels into a single console/experience. Eliminated a ton of external systems, streamlines agent training, improved handle times etc.
Service cloud helps our work for e stay organized.
What do you like best about the product?
Service cloud has helped our workforce organize better.
What do you dislike about the product?
Case management and easy work order scheduling.
What problems is the product solving and how is that benefiting you?
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