Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
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External reviews are not included in the AWS star rating for the product.
Great Omni-Channel Features, Lacking Standard Flows
What do you like best about the product?
Omni channels, case and work order management
What do you dislike about the product?
Not many standard object integrations and flows
What problems is the product solving and how is that benefiting you?
Our field service team is using it on day to day work and save lots of time
Eager to Learn Cloud Services, But Need Clarity on Processes
What do you like best about the product?
Would love to learn it and understand how it works on cloud
What do you dislike about the product?
Best way being on cloud need to understand the process of service
What problems is the product solving and how is that benefiting you?
Very good
Customer Support Integrates Seamlessly with Our Data
What do you like best about the product?
Customer support interactions are within context of the rest of our data.
What do you dislike about the product?
Can only merge up to three cases at once.
What problems is the product solving and how is that benefiting you?
Keeping customer info within context, allowing us to provide faster, smarter support.
Reviewer
What do you like best about the product?
It integrates to all difference started we need it do
What do you dislike about the product?
I can be complex at times and the interface is not great
What problems is the product solving and how is that benefiting you?
Integration between different platforms
Efficient Case Management, but Slow Support Resolutions
What do you like best about the product?
Great to manage cases and keep track of communication
What do you dislike about the product?
Whenever I have to open support cases, it takes forever for a resolution
What problems is the product solving and how is that benefiting you?
Automatically open cases and keep track of communication
Fast Performance That I Love
What do you like best about the product?
It's fast and intuitive and has lots of tools
What do you dislike about the product?
Expensive and needs lots of initial config
What problems is the product solving and how is that benefiting you?
Making it easy to provide service
Great New Features, But Too Many Product Changes
What do you like best about the product?
New features and agentic ai for users and employees
What do you dislike about the product?
Lot of product changes and name changes.
What problems is the product solving and how is that benefiting you?
Voice and support
Effortless Community Building with Salesforce Service Cloud
What do you like best about the product?
I appreciate the ease of use with Salesforce Service Cloud. After an initial learning phase, setting it up and using its components becomes straightforward. The platform effectively helps us connect with our customers by creating a place for them to converse, ask questions, and form a community.
What do you dislike about the product?
I found the initial setup to be a bit challenging as it required overcoming some hurdles before it became straightforward. Additionally, I feel that there is a need for more comprehensive documentation to better support users.
What problems is the product solving and how is that benefiting you?
I find the product helps us connect with customers, providing a platform for communication and community-building.
Great Omnichannel Platform with Multiple Channel Integration
What do you like best about the product?
That you can connect many channels in the omnichannel
What do you dislike about the product?
I dont dislike anything is a awesome plataform
What problems is the product solving and how is that benefiting you?
To organize the support activities
Excellent Customer Service and Call Center Features
What do you like best about the product?
Customer service and call center functionality
What do you dislike about the product?
None as of now, I am happy with what I get
What problems is the product solving and how is that benefiting you?
It helps in resolving many issues
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