Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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honest review about salesforce service cloud
What do you like best about the product?
easy to navigate, user friendly, and a strong database for all of our service information, easy to implement,provide good help support we can customize according to our needs by drag and drop and by writing our own code.
What do you dislike about the product?
People may switch to an alternative CRM such as HubSpot, Zoho, or Pipedrive, which are more affordable and may have a better user interface.
What problems is the product solving and how is that benefiting you?
allows your team to track and manage customer cases. This helps ensure that no customer issue falls through the cracks. Your team can easily assign cases to specific agents, set priority levels, and track case resolution progress
It is vast and helps to explore new technologies
What do you like best about the product?
Marketing automation, journey builder and content creation
What do you dislike about the product?
We can directly use the tokens instead of using ampscipt
What problems is the product solving and how is that benefiting you?
As we using it for scheduling there is no need to wait or to be conscious for campaign launch
Excellent Service Cloud Management Tool
What do you like best about the product?
Ease of Use
Powerful Open API
Quick to Adapt
Powerful Open API
Quick to Adapt
What do you dislike about the product?
I have been a fan of this product nothing there to dislike
What problems is the product solving and how is that benefiting you?
Salesforce has helped us implement better customer service console with Salesforce service cloud, it helps agent to find information in one place
Best product of Salesforce
What do you like best about the product?
Salesforce Service cloud is best platform to solve both problems of client by providing service and support to their business practitioners. Its easy to use tool for beginners.
What do you dislike about the product?
Salesforce Service cloud is not having better field service capabilities. Its price is very high as compare to other salesforce product.
What problems is the product solving and how is that benefiting you?
It has all trait as good product which includes case managment, Knowledge management. It also increases the efficiency of service company.
The best and easy to use the service cloud
What do you like best about the product?
Einstein and flows and field leavel security's & integration these are the best that I use regularly in my org this every time I had assigned with a task every time I learn new kind of actions while implementing the scenarios this is the best platform to improve our skills and this is so easy to use and when ever I struck with the issue I can raise a ticket and get support from the customer support team
What do you dislike about the product?
Maintenance should be scheduled after business timings
What problems is the product solving and how is that benefiting you?
There are many issue in that most help full Is reports and dashboards and mainly Einstein prediction
Performance
What do you like best about the product?
Salesforce is used as a ticketing service tool at my organisation and it is easy and quick when it comes to using salesforce. It has helped me to learn and gain knowledge about salesforce very quickly.
What do you dislike about the product?
There can be salesforce outage which can cause issue sometimes.
What problems is the product solving and how is that benefiting you?
The knowledge base article are easy to create and find. This helps with supporting customer quickly and with correct information.
Best Cloud to manage Customer queries
What do you like best about the product?
It helps to manage cases and customer queries whether it is related to lead opportunities and other accounts. We can do email to case ,web to case and chat support using in this cloud.
What do you dislike about the product?
it is more expensive than other cloud.Sometimes we also face integration is challenging in service cloud.
What problems is the product solving and how is that benefiting you?
It helps us to manage customer complaints,Case management and knowledge management.We can do email to case ,web to case and chat support using Salesforce service Cloud
My experience on service cloud is so interesting and helpful .
What do you like best about the product?
Salesforce service cloud help us to send Emails or other ways to contact with our customers . There is lot of features in which we use serive cloud for our business uses also . It helps us to improve connectivity with customers.
What do you dislike about the product?
Sometimes it may delay in responses of our emails and chats , this makes improper solution.
Sometimes Salesforce users have not the solution of their customer problem which affect the customer business.
Sometimes Salesforce users have not the solution of their customer problem which affect the customer business.
What problems is the product solving and how is that benefiting you?
In salesforce Service cloud sometimes solution may takes time or sometimes it always stay remain unsolved because of no solution. Sometimes Configuration may be some difficult to setup the permissions
Its helps to make life easy because everything mostly done on virtual bases . It has the 360 degree view and offers the fastest and Smarter experience and solution . Through the AI automation it help us to delivered the project faster .
Its helps to make life easy because everything mostly done on virtual bases . It has the 360 degree view and offers the fastest and Smarter experience and solution . Through the AI automation it help us to delivered the project faster .
Salesforce Service Cloud is a game chnager
What do you like best about the product?
Salesforce Service Cloud provides a variety of channel communication that will allow us to reach our customer for their query.
What do you dislike about the product?
The call center use case is still not native to salesforce would love to see the Salesforce coming up with its own product/module for that.
What problems is the product solving and how is that benefiting you?
The best part of Salesforce Service Cloud is able it is able to gather all the info from the customer in one place and whenever the support agent wants to refer they can have it in one click.
Best CRM application for Service related stuff
What do you like best about the product?
Easy to use and configure the required details for your business or company and easy to implement. UI and services provided by Salesforce service cloud is very helpful.
What do you dislike about the product?
There are few limitations but thta will only encounter when you have mass data
What problems is the product solving and how is that benefiting you?
For us Salesforce Service cloud making it easy to gather all customers details, provide platform to customers to create a case for their issues, providing them proper access as per product purchased, etc etc
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