Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Salesforce service cloud is best among all the clouds in Salesforce which provides best services.
What do you like best about the product?
Salesforce service cloud is one of the best cloud among all the clouds in Salesforce which provides best services.
Easy to learn in trailhead platform.
Easy to learn in trailhead platform.
What do you dislike about the product?
Salesforce service cloud is best cloud so nothing to dislike.
Best content about Salesforce service cloud is not available in other channels except trailhead.
Best content about Salesforce service cloud is not available in other channels except trailhead.
What problems is the product solving and how is that benefiting you?
Solving customer related queries relates to services in Salesforce.
Benefits best through customer support.
Benefits best through customer support.
A great achievement as Salesforce Service Cloud Consultant
What do you like best about the product?
Salesforce service cloud is best for those business who use call centre or service base business. And having a certification in Salesforce service cloud is a very achievement where the hiring person assured that they hire a certified guy who can done there any work that related to service cloud.
What do you dislike about the product?
I dislike the Omni channel standard features there should some flexibilities where we can modify some more things
What problems is the product solving and how is that benefiting you?
As using help desk and live chat, so we are mostly use Omni channel, where we directly get the customer response from website to Salesforce and our help desk people's can easily recieve their queries and solve them, it's like 360 dergee solutions.
Honest review about Salesforce service cloud
What do you like best about the product?
Salesforce service cloud is one of the best platform to manage customers data it's easy to use and implement it provides good customer support and helps to customize data according to our need by providing various features through easy integrations.
What do you dislike about the product?
User needs training to work upon it to grasp customization and some detailed module description is needed for first time visitors.
What problems is the product solving and how is that benefiting you?
We can drag and drop the tools for data management or we can write our own code so it's not only drag module dependent.
Too honest review about sales force
What do you like best about the product?
Its helpful we can easy of use , with the drag and drop we can create things, number of features, customer support is there.
What do you dislike about the product?
Time consuming and sometimes process is bit slow.
What problems is the product solving and how is that benefiting you?
the cost, which can be prohibitive for businesses or those on a tight budget but helpful for those dont have bufget issues.
The goto CRM tool
What do you like best about the product?
Easy to use tool for your day to day customer service needs
What do you dislike about the product?
Through time, there are lot of limitations that are popping up. Mostly in analytics space.
What problems is the product solving and how is that benefiting you?
Its the go to tool for all of our CRM needs
Happy Customer
What do you like best about the product?
Work-life balance, Good package, Honestly speaking, Dynamic HR's, friendly environment, best place to learn new things.
What do you dislike about the product?
Not giving chance to getting into company.
What problems is the product solving and how is that benefiting you?
It gives the customer support related to the admin CRM and many more. allows your team to track and manage customer cases.
Service Transformation with Service Cloud
What do you like best about the product?
That it is the leading AI- infused customer service platform that Salesforce continually invests in with ongoing innovation. Easy to implement if keep code low -none. Scales to the enterprise.
What do you dislike about the product?
Traversing cross platform for cases/ CRM, WFM, CTI but SF is addeessing this.
What problems is the product solving and how is that benefiting you?
Cost to serve via self service and deflection mechanisms. Increased oersjanalozationt
AI and Service Cloud
What do you like best about the product?
I love working with Cases. Building automation around cases and queues was a big part of my learning experience at my first company.
What do you dislike about the product?
Sometimes service cloud can be hard to maneuver if there are lots of queues. Selecting the appropriate entry order becomes exponentially more important and can lead to lots of issues if we're careless. I wonder if AI can offer suggestions on where to put the new queue in the order?
What problems is the product solving and how is that benefiting you?
Allows us to build a relationship with the customer and solve their problems
Centralized knowledge and history providing a streamlined solution flow.
What do you like best about the product?
Central case resolution and opportunity generation. Customizable and user friendly.
What do you dislike about the product?
N/a. The customer buyin sometimes takes time.
What problems is the product solving and how is that benefiting you?
It is our ticketing system of record, opportunity tracking, and lead generation/fulfillment system. It also maintains our contacts and users for our customers.
Service Cloud is amazing
What do you like best about the product?
It's consistently ready to go with no issues and 99% uptime.
What do you dislike about the product?
There is nothing about service cloud that I don't like.
What problems is the product solving and how is that benefiting you?
It's the one place for all our customer interactions.
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