Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud user
What do you like best about the product?
It gives the best track to cases and routes
What do you dislike about the product?
Everything you need to enable from setup
What problems is the product solving and how is that benefiting you?
It gives solution to escalated cases
Simple and organized
What do you like best about the product?
The platform is very user friendly and easy to navigate across features.
What do you dislike about the product?
Limited features in mobile application when compared with desktop version. Would be great to have more feature in the mobile app too.
What problems is the product solving and how is that benefiting you?
Helps in automating repetitive tasks and come up with scalable solutions.
Amazing user experience and customer service features
What do you like best about the product?
Integratiom with slack and AI enabled features
What do you dislike about the product?
Nothing in particular. Would like to hear more customer success stories
What problems is the product solving and how is that benefiting you?
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Lots to Look Forward with Einstein
What do you like best about the product?
The future capabilities of Einstein are exciting
What do you dislike about the product?
I wish sessions were longer but there was a lot of information
What problems is the product solving and how is that benefiting you?
It is helping agents resolve cases faster
Best way to integrate automation into your client experience!
What do you like best about the product?
Automating our communication and routing creates higher rate of success in client satisfaction. We can support clients more seamlessly.
What do you dislike about the product?
Everything has to be manually set up as opposed to being "smart" step.
What problems is the product solving and how is that benefiting you?
Automatic routing based on product and region of client to align with the best-trained resource. Reduces client frustration by avoiding bouncing around various teams.
There is no better tool to equip your team and serve your customers. Excited for EinsteinOne!
What do you like best about the product?
The customization options, user-friendly design, intelligent service.
What do you dislike about the product?
Nothing to report at the present moment!
What problems is the product solving and how is that benefiting you?
Developing support systems with Service Cloud, particularly through use of Experience Cloud as a brand wrapper + Knowledge Base creates an intuitive, powerful , and customizable method of self-service and brand service support.
Great experience
What do you like best about the product?
The analytics it provides to the everyday practices
What do you dislike about the product?
I don't see any dislike with the Salesforce service cloud
What problems is the product solving and how is that benefiting you?
We are solving our customer problems
All in one stop for service needs
What do you like best about the product?
Chat, Omni supervisor view for service managers and Omni channel for routing all the cases to our agents
What do you dislike about the product?
Issues with deployment for Einstein bots
What problems is the product solving and how is that benefiting you?
Support for our customers, partners. Live chat and tracking cases
My review
What do you like best about the product?
Muti tabs work working on different items
What do you dislike about the product?
Nothing I can think right now and that's all I have
What problems is the product solving and how is that benefiting you?
Multi tasking and customer interface to serve internal and external customers
My Review
What do you like best about the product?
The fact that i like about service cloud is the ability to populate multi tabs working on different items at the same time
What do you dislike about the product?
The only thing i do not like about service cloud is nothing
What problems is the product solving and how is that benefiting you?
The major problem that the service cloud is helping our organization is helping our customers achieve success
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