Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Service Cloud
What do you like best about the product?
I love the new version of messaging for web.
What do you dislike about the product?
Lack of social channel offerings forcing us to use a 3rd party.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud with live chat features enables us to bring more personalization to our customer journeys.
Review of Service for student experience
What do you like best about the product?
We love the ability to use Case Mgmt to faciltate student advising engagement. The cases can be used for reporting metrics and Notes are visible to other advisors
What do you dislike about the product?
We would like to present case queues and data to users without having them log into SF. We would like to leverage Experience more but is challenging.
What problems is the product solving and how is that benefiting you?
Academic advising and connecting students to advisors
Great platform
What do you like best about the product?
It is easy to configure, allows you to set it up without any development knowledge, if what you need is a basic routing of cases to agents
What do you dislike about the product?
Contacting support can be challenging, since they don't have all the answers
What problems is the product solving and how is that benefiting you?
It's used to handle and keep track of guests issues
Salesforce Service Cloud is widely used app in our Company.
What do you like best about the product?
Salesforce Service Cloud for its comprehensive customer service and support features, including case management, knowledge base, and seamless integration with other Salesforce products.
Seamless integration with other Salesforce products and third-party applications enhances overall workflow efficiency.
Salesforce Service Cloud for its extensive reporting and analytics features, empowering businesses to gain valuable insights into customer interactions and support performance.
Seamless integration with other Salesforce products and third-party applications enhances overall workflow efficiency.
Salesforce Service Cloud for its extensive reporting and analytics features, empowering businesses to gain valuable insights into customer interactions and support performance.
What do you dislike about the product?
Salesforce Service Cloud include its relatively high cost, the complexity of customization, and a potentially steep learning curve for new users. Some individuals find the user interface to be intricate, depending on their familiarity with similar platforms. Keep in mind that individual experiences may vary.
What problems is the product solving and how is that benefiting you?
it is widely utilized by organizations to streamline customer support processes. The platform helps in efficiently managing customer inquiries, resolving issues, and providing a centralized hub for customer-related information. This can lead to improved customer satisfaction, streamlined workflows, and better insights into customer needs, ultimately benefiting businesses by enhancing their overall customer service capabilities.
Very useful crm for companies easy to use and develop
What do you like best about the product?
I appreciate Salesforce Service Cloud's robust features, especially its comprehensive case management, intuitive agent workspace, and seamless integration with other Salesforce products. The platform's scalability and automation capabilities contribute to a more efficient and customer-focused support process.
What do you dislike about the product?
One drawback I've encountered with Salesforce Service Cloud is the complexity of customization, which can be challenging for users without extensive technical expertise. Additionally, the cost of certain features may be a concern for smaller businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses our customer support challenges by providing a unified platform for case management, knowledge sharing, and seamless collaboration among support teams. This has resulted in faster resolution times, improved customer satisfaction, and a more streamlined support process overall. The platform's analytics also offer valuable insights for continuous improvement.
My Honest review
What do you like best about the product?
Salesforce provides better access to customer database and it empowers the customer's enabling them to help themselves.
What do you dislike about the product?
The platform is a Lil bit complex so we need to train our users to become proficient.
What problems is the product solving and how is that benefiting you?
It is Solving and managing customer cases,your team can easily assign case and easily set priority.Salesforce service cloud provides both sales and services to its user.
Almost all service cloud features in one place
What do you like best about the product?
Salesforce service cloud app layout is easy to use. Not required much traning.
Greate case management and assignment feature, flexible logic building capability based on case source.
Good Omni channel feature which can easily to configure and change any time.
Advacned feature like VRA visual remote assistant and einestine chat bot are the next generation feature those time and cost reducing tools for the company.
Field service is the also one of the most advanced and professional tool with mobile app for technicians who is working as product installer and repair jobs.
Easy to implement any notification process.
Frequency of use. Flexible to integrate with almost any platform. Negligible downtime or no downtime I would say.
Quick deployemnt features. Best error handling options. Easy to debug.
Good Salesforce customer support resolving issues on priority.
Greate case management and assignment feature, flexible logic building capability based on case source.
Good Omni channel feature which can easily to configure and change any time.
Advacned feature like VRA visual remote assistant and einestine chat bot are the next generation feature those time and cost reducing tools for the company.
Field service is the also one of the most advanced and professional tool with mobile app for technicians who is working as product installer and repair jobs.
Easy to implement any notification process.
Frequency of use. Flexible to integrate with almost any platform. Negligible downtime or no downtime I would say.
Quick deployemnt features. Best error handling options. Easy to debug.
Good Salesforce customer support resolving issues on priority.
What do you dislike about the product?
License cost is more.
Platform is complex for adminitrator required special traning for each feature.
Generative AI feature are not there.
Some limitations on creating report like can't create multiple formulas in report.
Platform is complex for adminitrator required special traning for each feature.
Generative AI feature are not there.
Some limitations on creating report like can't create multiple formulas in report.
What problems is the product solving and how is that benefiting you?
It's resolving issue like auto assignment to skilled customer support agent. Track the progress. Escalation features, reporting feature. Knowledge base.
It's reducing case resolution time and reducing company's operational cost.
The main thing is maintaining good relation, building trust between customer and company.
It's reducing case resolution time and reducing company's operational cost.
The main thing is maintaining good relation, building trust between customer and company.
Salesforce service cloud is widely used app in our company
What do you like best about the product?
Salesforce service cloud helping us to grow business and we are using functionality like chatbot, FSL, Service max
What do you dislike about the product?
In Salesforce service cloud I don't see any dislike.
What problems is the product solving and how is that benefiting you?
Customer facing issues while placing order, connecting with ASR that we are solving with the Salesforce service cloud
One of best Service providing product of salesforce
What do you like best about the product?
Salesforce Service cloud is one of the best product of salesforce which provides both service and support to the business practitioner.Its easy to use and tech support available 24/7 and solve customer queries quickly.
What do you dislike about the product?
Facing integration issue with salesforce service cloud and its very expensive incomparision of other clouds like Azure and AWS.
What problems is the product solving and how is that benefiting you?
With the help of Salesforce service cloud we managing customer case and knowledge management. Service cloud solves customer queries quickly and also increases service providing company efficiency.
Service cloud is very widely used cloud and we are using it to automate the business
What do you like best about the product?
Service cloud has most of the features which are widely used like chatbot, FSL, Omni Channel
What do you dislike about the product?
No i don't know about dislike in Salesforce Service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud helping me to build AI chatbot.
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